Overview:
Banner Rehabilitation Hospital - Tucson
Day Neuro Institute
Patient Service Specialist (PSS)
Monday - Friday
Our comprehensive Day Neuro Rehabilitation Program provides a wide range of specialty services for individuals with an acquired brain injury. Acquired brain injuries include traumatic brain injury, stroke, brain tumor or other neurological conditions.
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
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Health, Dental, and Vision insurance; Life insurance; Prescription coverage
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Paid Time Off (PTO) and Extended Illness Days (EID)
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A 401(k) retirement plan with company match
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Short and Long Term Disability
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Personal and Family Medical Leave
Responsibilities:
Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.
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Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
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Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
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Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
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Collects toward patient responsibility at each visit.
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Scan and maintain medical documents.
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Reconciles and posts charges daily and other reporting to ensure clean claim processing.
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Responds to all request for information from patients, other department and physicians.
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Maintains office, orders supplies and manages mail.
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Willingness to adjust schedule to center needs.
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Travels Attends all mandatory meetings and in-service education programs.
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Travels to non-home location center or other site for coverage when necessary.
Qualifications:
Minimum:
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High School diploma or equivalent required.
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Data entry experience required.
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Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians and community members required.
Preferred:
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Certified BLS preferred.
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Two years in medical office setting that requires multi-tasking preferred.
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Knowledge of insurance verification preferred.
Additional Data:
Equal Opportunity Employer/including Disabled/Veterans
