Position Overview:
The Host/Hostess is the first point of contact for all guests entering Moderna Bar & Pizzeria. This position sets the tone for the guest experience by providing a warm, friendly, and genuine welcome. The Host ensures an efficient flow of seating, maintains the reservation system, and supports a positive dining experience through professionalism and attentiveness.
Essential Duties & Responsibilities:
- Greet all guests promptly and warmly upon arrival.
- Manage reservations and waitlists using the designated system.
- Maintain an organized seating chart to balance server sections.
- Escort guests to tables and present menus with enthusiasm.
- Communicate guest counts, seating status, and special requests to the service team.
- Answer incoming calls, take to-go orders if required, and provide accurate information about Moderna.
- Maintain cleanliness and organization of the host stand, entryway, and menus.
- Monitor guest satisfaction and communicate any concerns to management immediately.
- Assist servers and managers with guest needs as required.
- Uphold Moderna’s standards of hospitality and professionalism at all times.
Qualifications:
- Previous restaurant or hospitality experience preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Professional appearance and a friendly, outgoing demeanor.
- Strong organizational skills and attention to detail.
- Ability to work evenings, weekends, and holidays.
- Ability to stand for extended periods and work flexible shifts, including evenings and weekends.
- Must have valid Food Handlers Certification.
Appearance & Conduct:
- Attire must be clean, pressed, and properly fitted.
- Hair must be nest and pulled back if below the collar.
- No visible rips or stains in clothing.
- Shoes must be non-slip and no high heels. No open toed shoes. Dress flats are acceptable.
- Cell phone use during working hours is prohibited except for emergencies.
- Maintain a professional, friendly, and service-oriented demeanor at all times.
Physical Requirements:
- Ability to stand, walk, and move quickly for long periods.
- Must be able to lift and carry up to 25 lbs occasionally.
- Must be able to bend, reach, and move quickly and efficiently.
- Ability to work in a high-energy, team-oriented environment.
Acknowledgment:
I acknowledge that I have read and understand the job description for the Host/Hostess position at Moderna Bar & Pizzeria. I understand that this description outlines the general duties and responsibilities of the role and may be subject to change at the discretion of management
