Position Summary
The Hair Shop Key Holder is responsible for supporting store management to drive the overall performance of the store. This includes achieving sales targets and KPI’s, creating a unique and engaging customer experience, and maintaining store operations and merchandising standards.
Essential Functions
Customer Experience
- Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
- Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
- Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns in partnership with the store manager.
Leadership/Development
- Motivate team to achieve performance goals and uphold brand standards.
- Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
- Communicates effectively and is solution driven to drive results and accountability.
Operations
- Ensures adherence to all company policies and procedures to maintain a safe work environment.
- Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
Education & Experience Requirements
- Minimum of 1 year retail leadership experience (with key holding responsibilities)
- 1-2 years high-end retail sales experience
- Experience in beauty/hair is a plus
- High School diploma/equivalent is required
- Available to work weekends and holidays
Knowledge & Skill Requirements
- Strong organizational and communication skills
- Ability to work in collaborative environment and build cross functional relationships
- Be decisive and solution oriented
- Demonstrates flexibility and agility in fast paced environment
- Strong business acumen and knowledge of KPIs
Job Type: Part-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- What are your preferred pronouns?
- Will you now, or in the future, require sponsorship for employment (e.g H-1b visa)?
Experience:
- High-End Retail Sales: 2 years (Required)
- Key Holding (Store Opening/Closing Procedures): 1 year (Required)
Ability to Commute:
- Encino, CA 91436 (Required)
Work Location: In person
