The Hospitality Aide is responsible for providing non-clinical support and assistance to residents in a healthcare or long-term care facility. This role involves helping residents with daily activities, maintaining a clean and comfortable environment, and ensuring that their needs are met in a compassionate and respectful manner. The Hospitality Aide supports the nursing and care teams by providing excellent customer service, engaging with residents, and enhancing their overall quality of life.
Resident Assistance:
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Provide companionship and engage with residents through conversation, activities, and social interaction.
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Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible.
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Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable.
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Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed.
Environment Maintenance:
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Ensure residents’ rooms and common areas are clean, organized, and free from hazards.
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Deliver and distribute clean linens, towels, and other supplies as needed.
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Assist with setting up and cleaning dining areas before and after meals.
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Help maintain a pleasant and comfortable living environment for all residents.
Resident Comfort:
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Support residents in maintaining a sense of dignity and independence.
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Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks.
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Provide emotional support to residents by offering a kind ear and ensuring their comfort and satisfaction.
Team Support:
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Work collaboratively with nursing and care staff to ensure that residents’ needs are met.
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Report any concerns regarding residents' health or well-being to the nursing team promptly.
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Assist with transporting residents to activities, dining areas, or appointments within the facility.
Activity Support:
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Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities.
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Encourage residents to participate in facility programs and help them navigate to and from activities.
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Education: High school diploma or equivalent required.
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Experience: Previous experience in a healthcare, customer service, or hospitality setting is preferred but not required.
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Skills:
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Strong interpersonal and communication skills with the ability to build positive relationships with residents.
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Compassionate, patient, and caring attitude.
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Ability to follow instructions and work well as part of a team.
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Good organizational skills and attention to detail.
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Health benefits including Medical, Dental & Vision
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401k with company match
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Early Pay via Tapcheck!
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Employee Perks & Discount program
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PTO + Company Holidays + Floating Holidays
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Referral Bonus Program
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Mentorship Programs
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Internal/Upskilling Growth Opportunities
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