ESSENTIAL FUNCTIONS*
Leadership and Management
- Oversee the Desk Clerk program in accordance with THC policies and directives. This will include hiring, training, new hire orientation, team building, scheduling, and collaborating on performance evaluations, disciplinary action, and employee development for all THC Desk Clerks.
- Supervise and schedule the Floating and On-Call Desk Clerks’ daily activities in accordance with THC policies and directives. This will include hiring, training, scheduling, conducting regular supervision meetings, performance evaluations, disciplinary action, and employee development.
Administration and Operations
- Maintain schedules of all THC Desk Clerks and create a resource for and assist Supportive Housing Managers to find Desk Clerk coverage at all THC sites; including finding coverage for daily and extended Desk Clerk absences.
- Outreach all managers quarterly for overtime surveys and maintain google doc to reflect up to date information about employee requested overtime.
- Work directly with Human Resources to facilitate Desk Clerk recruitment and onboarding. The Desk Clerk Program Manager is responsible for looking through Desk Clerk resumes, conducting phone screens, and facilitating the in-person interview process. Be the main liaison between THC and temporary staffing agency approved to provide temporary staff for any Desk Clerk coverage needs at all hotel sites.
ESSENTIAL QUALIFICATIONS
- High School Degree or equivalent required.
- Must have a minimum of 3 years of experience in hospitality, customer service, administrative, Desk Clerk or a related field.
- Must have a minimum of 2 years of experience in program management or training or supervising administrative or Desk Clerk staff.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have the ability to produce and analyze reports and write business correspondence.
- Must have the ability to communicate clearly with a broad range of people.
- Must have the ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
BENEFITS:
THC offers a comprehensive benefits program including medical, dental, and vision insurance for full-time employees and their eligible spouse/children, as well as a 403b plan, flexible spending accounts, life insurance, long-term disability, 12 paid vacation and 14 sick days, 11 paid holidays and 4 floating holidays annually.
*For more details and to express interest in the position, please follow this link:
https://recruiting2.ultipro.com/TEN1005THCI/JobBoard/a0d5cec1-1725-431e-a6fa-5e9f928a65e1/OpportunityDetail?opportunityId=e4fe78fb-ea24-4555-a637-4e3fecf647ec
Job Type: Full-time
Pay: From $77,934.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
