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Credit Balance Specialist
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Paterson, NJ, United States
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Job Description
Responsible for assisting patients enroll in health insurance coverage and ensure they maintain accurate and timely eligibility. Support patients applying for health coverage through Healthcare.gov
or state-based exchanges or through NJ Medicaid. Guide patients through choosing appropriate plans, completing required documentation, and navigating plan rules and deadlines. This role
involves working closely with state health agencies, healthcare providers, and patients to ensure eligibility is accurately determined and documented.
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Qualifications
3 to 5 years of experience in Patient Finance
High school diploma or equivalent required
Associate’s degree in healthcare administration, public health, or related field preferred
Working knowledge of health insurance terminology and plan structures (e.g., PPO, HMO, etc.)
Proficiency in data entry systems and healthcare websites
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service-related responsibilities.
Ability to interpret responses on Explanation of Benefits and insurance contracts
Strong understanding of patient co-pays, co-insurance, and deductibles
Empathetic, patient-first communication style
Strong attention to detail and accuracy in data handling
Analytical thinking and problem-solving for eligibility questions
Ability to initiate and follow through on projects and work independently with minimal supervision
Possesses and demonstrates excellent communication, organizational, technical, and interpersonal skills
Previous work in a hospital, managed care organization, or insurance company
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Job Info
Job Identification 20260707
Posting Date 05/26/2026, 02:27 PM
Job Schedule Full time
Job Shift Day
Locations St. Joseph's University Medical Center
Hourly Salary Range 24.90 - 34.87
