Collections focus will be on named managed /national MRC Global accounts , focusing on root cause issues causing accounts to be delinquent in payment to MRC Global .
Build, maintain , and grow relationships both internally and externally to strengthen the business relationship MRC Global has with these key accounts, which includes traveling to customer sites on an annual basis.
Using large data sets to analyze, interpret, and come up with solutions to complex issues that exist between MRC Global and key accounts.
Using periodic aging data as a guide, research issues that may be contributing to root cause problems in the collection of amounts outstanding .
Gain understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.
Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those managed account customers who are delinquent .
Arrange and follow-up payment schedules or work with customers and branches to resolve issues preventing payment.
Review daily payment discrepancy notices , forwarding to the customer or service center as appropriate .
Work with the customer and/or service center for a solution through clearing of discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.
Focus on resolving issues for managed accounts.
Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately .
Other departmental duties or projects as assigned.
