PERMANENT POSITION
Scope: To provide a high standard of customer service and to contribute to the achievement of the store target.
Key Responsibilities:
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Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures.
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Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming and behavior.
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Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.
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Participating in and representing CLIC during events and activities.
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Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance.
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Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
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Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the store at all times.
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Playing an active role in replenishing stock according to CLIC procedures and policies.
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Ensure the product is kept in the best way and the tag and the correct price.
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Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.
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Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
Skills:
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Demonstrable success gained as a Sales Associate.
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Excellent communication skills both written and verbal.
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Fluent in English.
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Demonstrable sales skills.
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Open availability (Monday to Sunday).
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Knowledge and understanding of the importance of great customer service.
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Successfully able to handle multiple demands and competing priorities.
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Seeks opportunities to be proactive and pre-empt client needs.
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Demonstrates respect and politeness and regularly exceeds customer expectations.
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Shows innovation and initiative in setting customer care standards.
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Team player.
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Strong attention to detail.
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Able to work flexibly, embrace and manage change.
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Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
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Enthusiastic, self-confident, and self-motivated.
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Professionalism is maintained under all circumstances.
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Prepared to go the extra mile to achieve targets.
About Clic:
Clic is a globally recognized home décor and lifestyle brand that first opened in St. Barth’s in 2008. At the heart of Clic is founder Christiane Celle, a former stylist and founder of Calypso. With her meticulous eye for exceptional products and her collaborations with artisans around the world, Clic has evolved from a bookstore and art gallery into a sophisticated destination for contemporary photography, art, fashion, books, and home goods.
