Rocky Mountain Care is seeking an exceptional Regional Director/VP of Operations to join our Assisted Living leadership team.
We are looking for a proven Assisted Living leader who knows how to build strong teams, develop Administrators, drive operational performance, and create communities where residents and employees genuinely want to be.
This is a hands-on regional leadership role. The RDO/VP will partner closely with facility Administrators to strengthen operations, identify opportunities, create accountability, and achieve excellent results across census, financial performance, staffing, resident satisfaction, and regulatory compliance.
Travel throughout the assigned region (Utah and one location in Wyoming) is required.
Directs the overall operations of company facilities in accordance with applicable federal and state laws, regulations, governing-body guidelines, and company standards.
Oversees facility programs, services, and activities to support regulatory compliance, operational excellence, quality outcomes, customer satisfaction, and financial performance.
Partners with each administrator to establish and monitor key performance indicators (KPIs), including the Quality Assurance and Performance Improvement (QAPI) process. Evaluates results and identifies opportunities for corrective action, re-education, process improvement, or leadership intervention.
Provides administrators with guidance on operational and financial processes that support the fiscal health and long-term success of each facility.
Partners with administrators to develop and execute census, occupancy, and revenue strategies that improve facility performance and financial sustainability.
Leads regular management meetings with facility leaders to establish priorities, address performance trends, and develop solutions related to census, collections, clinical outcomes, survey readiness, customer satisfaction, activity participation, and other key operational priorities.
Evaluates administrator performance and promotes accountability for departmental outcomes in collaboration with Human Resources.
Supports the recruitment and retention of qualified administrators and other key personnel in partnership with Human Resources to build strong, capable leadership teams.
Conducts regular facility visits and rounds to assess resident needs, facility conditions, cleanliness, employee engagement, and overall operations. Maintains an open-door leadership approach and remains accessible to employees at all levels.
Ensures compassionate, high-quality resident care through effective interdisciplinary collaboration, adequate and competent staffing, low employee turnover, appropriate facility conditions, and optimal resident functioning, both physically and psychosocially.
Collaborates with administrators, interdisciplinary teams, physicians, consultants, community agencies, and other stakeholders to identify opportunities for enhanced services and resolve operational or resident-related concerns.
Promotes a culture of teamwork, mutual respect, effective communication, positivity, accountability, and proactive problem-solving.
Oversees staff development and periodically observes in-service education to ensure educators possess the knowledge and skills necessary to effectively train employees.
Leads the annual budget-development process with each administrator and reviews monthly financial statements to assess performance, identify trends, and provide relevant financial information to the governing board.
Prepares and delivers written and oral reports and recommendations to the governing board regarding facility operations, financial performance, regulatory matters, and other significant issues.
Serves as a professional and public representative of the organization and communicates confidently and effectively on a variety of topics to audiences with diverse backgrounds and levels of education.
Participates in company committees and other organizational activities as required.
Maintains current knowledge of nursing practices and procedures; OBRA requirements; the Code of Federal Regulations; Appendix PP of the State Operations Manual; reimbursement processes; Life Safety Code requirements; applicable labor laws; and other regulatory requirements affecting facility operations.
Leads facility regulatory and survey-readiness efforts, including preparation for health inspections, OSHA inspections, mock surveys, and other regulatory reviews. Ensures identified deficiencies are addressed promptly and that plans of correction are accurate, implemented, and completed within required timelines.
Ensures reportable incidents, including allegations of abuse, neglect, mistreatment, or misappropriation, are investigated and reported to the appropriate regulatory entities within required timeframes.
Promotes a culture of resident safety, abuse prevention, and compliance while reinforcing safe work practices, safety rules, and accident-prevention procedures to reduce employee injuries and illness.
Responds to and resolves complaints and concerns as appropriate, escalating issues when necessary.
Coordinates with General Counsel and the Chief Risk Officer regarding litigation, claims, and other risk-management matters involving company facilities.
Stays informed of regulatory, operational, business, and industry developments that may affect facility performance and implements necessary changes to support continued success.
Serves as a change agent when needed to improve facility performance, strengthen processes, and achieve organizational objectives.
Delegates authority, responsibility, and accountability appropriately to facility leaders and other personnel.
Ability to read, write, speak, and understand English effectively.
Demonstrates professionalism, patience, tact, discretion, and the ability to work effectively with residents, families, employees, visitors, government agencies, medical professionals, and the general public, including individuals who may be difficult, distressed, hostile, or emotional.
Maintains appropriate professional conduct and does not pose a health or safety threat to others in the workplace.
Demonstrates strong communication, interpersonal, teamwork, leadership, and supervisory skills and works effectively with personnel across all departments.
Exercises sound independent judgment and makes appropriate decisions when circumstances require.
Follows and communicates oral and written instructions accurately and effectively; appropriately relays information regarding residents, employees, operations, and other matters.
Communicates and collaborates effectively with medical, nursing, administrative, and other departmental staff.
Demonstrates the ability to manage the mental and emotional demands of the position and remain effective in a fast-paced environment with frequent interruptions.
Maintains physical mobility throughout the workday and is able to bend, stoop, kneel, crouch, reach overhead, lift as required, and perform other physical activities necessary to fulfill the responsibilities of the position.
Able to assist with resident evacuation and other emergency response activities when necessary.
Meets applicable company health requirements, including required medical or physical examinations and verification of immunity to applicable infectious diseases.
May be exposed to infectious diseases, infectious waste, and other workplace hazards, including COVID-19, Hepatitis B, Tuberculosis, and other communicable conditions.
May encounter falls, burns, odors, dust, tobacco smoke, disinfectants, and other airborne contaminants in the course of performing job duties.
May encounter emotionally distressed, hostile, or difficult residents, family members, visitors, or employees and must respond appropriately and professionally.
Able and willing to work beyond normal business hours, including evenings, weekends, and holidays, as operational needs require.
Participates in emergency call-back and remains available for urgent operational matters, including 24/7 on-call responsibilities.
Works in both office and facility environments and travels between facilities as required.
Demonstrates flexibility and persistence in completing assigned responsibilities despite frequent interruptions and changing priorities.
Agreement to abide by all standards, policies, and procedures of the company, including the company’s compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination.
This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned by the Governing Body, Chief Operating Officer and/or Chief Executive Officer of the company. Periodic revision may be necessary to reflect changes in expectations placed on long term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed.
