POSITION SUMMARY
The Office Assistant supports the day-to-day operations of the Blacksburg property management team. This on-site, part-time role (15–20 hours per week) is responsible for assisting with rent collection, posting resident notices, processing deposits, and providing general administrative support. The ideal candidate is organized, detail-oriented, and comfortable working directly with residents and team members in a fast-paced property management environment.
KEY RESPONSIBILITIES
Rent Collection
- Receive and process resident rent payments, including checks, money orders, and electronic payments
- Record all payments accurately in Rent Manager and issue receipts as needed
- Assist in generating and distributing delinquency notices and late fee statements
- Maintain a daily log of collections and report outstanding balances to the property manager
- Follow up with residents regarding past-due accounts under direction of management
Notices & Resident Communications
- Prepare, print, and post required legal and informational notices (lease violations, entry notices, renewals, etc.)
- Distribute notices in accordance with applicable Virginia landlord-tenant law timelines
- Maintain a log of all posted notices including dates and delivery method
- Assist with drafting routine correspondence and communications to residents
Deposits & Financial Processing
- Process security deposits, pet deposits, and other move-in funds in accordance with company policy
- Prepare and make bank deposits on a regular basis; reconcile deposit records
- Assist with move-out deposit accounting and documentation under manager oversight
- Maintain organized records of all deposit transactions
General Administrative Support
- Answer resident inquiries by phone and in person, providing excellent customer service
- Maintain organized physical and digital filing systems for leases, notices, and correspondence
- Assist with move-in and move-out paperwork and inspections as needed
- Support the property manager with scheduling, data entry, and reporting tasks
- Help maintain the cleanliness and organization of the on-site office
QUALIFICATIONS
Education
- High school diploma or GED required
- Associate’s degree or coursework in business, real estate, or a related field a plus
Experience
- Prior experience in property management, administrative support, or customer service preferred
- Familiarity with rent collection or basic bookkeeping is a plus
- Experience using property management software (Rent Manager or similar) beneficial but not required
Skills & Competencies
- Organized and detail-oriented with strong follow-through
- Comfortable handling cash and processing financial transactions accurately
- Clear written and verbal communication skills for resident interactions
- Proficient in basic computer applications (Microsoft Office, email, data entry)
- Ability to maintain confidentiality and handle sensitive resident information with discretion
- Dependable, punctual, and able to work independently on-site
- Friendly, professional demeanor in all resident-facing interactions
COMPENSATION & DETAILS
- Part-time: 15–20 hours per week, on-site in Blacksburg
- Hourly compensation commensurate with experience
- Schedule to be determined with manager based on operational needs
- Must have transportation to and from multiple locations within the area.
This job description is intended to convey essential functions and is not exhaustive. Responsibilities may be adjusted as business needs evolve.
Pay: $15.00 - $20.00 per hour
Work Location: In person
