Job Overview
At Swagelok Indiana | Cincinnati, we’re not just a company; we’re a community of professionals dedicated to excellence, innovation, and collaboration. We cater to a diverse array of industries, spanning from the innovative realms of clean energy and semiconductor technology to the robust sectors of oil & gas, industrial machinery, and life sciences. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a Customer Experience Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Job Responsibilities
- Quotation & Order Entry: Enter quotes and orders that come in via phone, email, Web/EDI, the sales team, etc.
- Account & Order Management: Schedule, track, expedite & follow up on sales orders. Will work in conjunction with Sales Coordinator to identify key opportunities and areas for growth.
- Phone Support: Answer incoming phone calls & provide solutions based on Customer requests.
- Exceptional Customer Service: Providing our customers with top-of-the-line customer service. Specifically providing product and application solutions based on customer needs.
- Sales Focus: Share potential leads & opportunities for growth with sales team and sales coordinator.
*Hybrid work schedule*
Experience
- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Experience Representatives!
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Ability to Relocate:
- Indianapolis, IN 46241: Relocate before starting work (Required)
Work Location: Hybrid remote in Indianapolis, IN 46241
