Inside Sales Representative
Our client, Delta Automation, is a trusted leader in industrial automation solutions, recognized as a premier Variable Frequency Drive (VFD) specialist and PLC repair center. Backed by more than 50 years of industry expertise, Delta Automation has built a reputation for delivering exceptional repair, support, and automation solutions to customers across a wide range of industries.
As an authorized distributor for leading manufacturers of VFDs, electric motors, and industrial controls, as well as an authorized service provider for several top VFD manufacturers, Delta Automation combines technical expertise with outstanding customer service. Their experienced team is committed to helping customers maximize equipment performance, minimize downtime, and find the right solutions for their unique operational needs.
If you're looking to join a company where your contributions make a direct impact, customer relationships matter, and professional growth is encouraged, Delta Automation is the place for you.
Position Summary
We are seeking a motivated, customer-focused Inside Sales Representative to join our growing team. Reporting to the Operations Manager, this role plays a key part in driving sales growth by building strong customer relationships, responding to inquiries, preparing accurate quotes, and ensuring an exceptional customer experience from initial contact through order fulfillment.
This position partners closely with outside sales representatives, vendors, and internal departments to deliver timely solutions while identifying opportunities to grow existing customer relationships. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and takes pride in providing outstanding service.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone and email.
- Prepare accurate and timely customer quotations.
- Follow up on quotes and sales opportunities to help drive revenue growth.
- Communicate product availability, lead times, pricing, payment procedures, and delivery expectations.
- Source products and components from vendor partners.
- Process customer orders, including purchase orders and credit card transactions.
- Create purchase orders and coordinate product procurement with vendors.
- Work closely with vendors to ensure accurate and timely shipments.
- Build lasting customer relationships through proactive communication and follow-up.
- Identify opportunities to upsell or cross-sell products and services that add value for customers.
- Collaborate with outside sales and internal teams to resolve customer questions and ensure a seamless experience.
- Maintain accurate customer and order records.
- Support additional sales and operational initiatives as needed.
Qualifications
- High school diploma or equivalent (associate's or bachelor's degree is a plus).
- Minimum of 1 year of experience in inside sales, customer service, or account support.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-building abilities.
- Highly organized with exceptional attention to detail.
- Strong problem-solving and negotiation skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office and CRM or ERP systems is preferred.
- Demonstrated ability to meet or exceed sales goals while delivering outstanding customer service.
Additional Information
Supervisory Responsibilities: None
Work Environment: Office and warehouse environment.
Physical Requirements:
- Prolonged periods of sitting while working at a computer.
- Occasionally lift or move up to 40 pounds.
Travel: Less than 10%; occasional travel as business needs require.
Pay: From $45,000.00 per year
Work Location: In person
