Customer & Technical Support
✅ Deliver exceptional customer service to both internal and external clients with professionalism and efficiency.
✅ Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams.
Service Coordination & Efficiency ️
✅ Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery.
✅ Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards.
✅ Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations.
✅ Continuously improve service efficiency, productivity, and quality, driving results within the Service Department.
Operational & Administrative Support
✅ Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies.
✅ Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes.
✅ Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution.
✅ Prepare & contribute to monthly departmental reports, fueling data-driven decisions.
Collaboration & Industry Partnerships
✅ Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support.
✅ Support internal teams by fostering a collaborative and productive work environment.
Growth & Continuous Improvement
✅ Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices.
✅ Identify opportunities to enhance service processes, customer support, and product performance, driving company success.
Join the Revolution:
Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.
Power Up:
This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ️ ️
