Operate telephone, answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Greet residents, families, and employees and determine nature and purpose of visit and direct or escort them to their destination
Must be customer service oriented and demonstrate good communication and phone skills
Transferring calls and assisting residents as needed
handling issues with any residents, vendors and family members
Communicate effectively with department staff to ensure maximum efficiency throughout the facility
Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility
Monitor entrance to ensure that confused residents do not exit the building unattended
Update and maintain a list of resident funds available
Maintain the confidentiality of all residents care information and funds following HIPAA guidelines
Capability to multi-task and light clerical work and tasks
Assist other personnel as requested
