Roman's, the celebrated, ingredient-driven neighborhood Italian restaurant in Fort Greene, is seeking a Maître d'. This is a part-time position (4-5 shifts/week) that requires weekend and nighttime availability.
We are a small team that works together to provide warm, thoughtful service to our guests and community.
We offer:
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Subsidized medical, dental, and vision insurance at 90 days
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Industry-leading paid time off plans + paid family leave
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401k plan access beginning at hire
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Discounts across our group of businesses
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Access to our Employee Emergency Assistance Program for added support
Key responsibilities:
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Ensure tables are properly set and configured for the correct number of guests prior to seating.
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Maintain an organized, clean, and welcoming entry area.
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Greet guests warmly upon arrival, with particular attention to recognizing regulars and cultivating repeat guests.
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Manage reservations, waitlist, table pacing, and guest notes through Resy.
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Answer the phone, respond to reservation inquiries, and assist guests with booking modifications.
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Monitor no-shows, late arrivals, and cancellations, escalating issues to managers when necessary.
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Communicate accurate wait times and proactively manage guest expectations.
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Maintain detailed guest profiles, VIP notes, dietary restrictions, and service preferences within Resy.
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Communicate VIP guests and special occasions clearly to managers and servers throughout service.
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Communicate table pacing, expected out-by times, and reservation timing updates clearly to managers and servers throughout service.
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Collaborate with the managers on service pacing and seating strategy.
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Assist with the sale of retail bread loaves to guests as needed.
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Maintain familiarity with the restaurant’s menu, policies, and surrounding neighborhood, including nearby locations appropriate for guests waiting to be seated.
Successful candidates will:
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Have 1+ years of hospitality experience and a desire to deepen one’s knowledge of hospitality on every level
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Have exceptional interpersonal communication skills with strong multitasking abilities
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Be reliable, focused, organized, communicative, and curious
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Display keen attention to detail and spatial awareness
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Have a receptive and charitable attitude toward constructive feedback
The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Roman's, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits. We are a values-driven organization committed to providing supportive, respectful workplaces; to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers; and to creating meaningful experiences that celebrate and connect the communities we serve.
While performing the duties of the job, a Maître d' is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must occasionally lift and/or move up to 25 pounds.
More detail about Roman's part of The Marlow Collective
