Position Summary
The Office Clerk provides administrative and clerical support to various departments within the organization and other operational areas as needed. This position serves as a primary point of contact for incoming calls, assists with daily office operations, maintains accurate records, and supports administrative functions to ensure efficient workflow. The Office Clerk is expected to maintain professionalism, confidentiality, and excellent customer service while contributing to a positive and productive work environment.
Essential Duties and Responsibilities
- Answer and direct incoming telephone calls professionally and courteously.
- Greet and assist patients, visitors, vendors, and community partners.
- Perform general clerical duties including filing, scanning, copying, data entry, and document management.
- Provide administrative support to various departments as assigned.
- Maintain accurate and organized records.
- Assist with insurance verification, billing support, and compliance-related administrative tasks as needed.
- Respond to routine inquiries and provide excellent customer service.
- Maintain confidentiality of all patient, employee, and organizational information.
- Assist with special projects and other duties as assigned by management.
- Support daily office operations while ensuring work is completed accurately and efficiently.
Minimum Qualifications Required
- High School Diploma or GED.
- Valid Texas Driver's License with an acceptable driving record.
- Reliable transportation.
- Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
- Ability to pass required background checks and pre-employment screenings.
Preferred
- Bilingual (English/Spanish).
- Previous clerical, administrative, customer service, or healthcare office experience.
Basic Skills
The ideal candidate will demonstrate:
- Excellent organizational skills and attention to detail.
- Reliability, dependability, and punctuality.
- Strong verbal and written communication skills.
- Professional telephone etiquette and customer service skills.
- Ability to manage multiple tasks and prioritize responsibilities.
- Ability to work independently and as part of a team.
- Adaptability and flexibility to changing priorities, departmental needs, and program schedules.
- Positive attitude with a willingness to learn.
- Ability to maintain confidentiality and exercise sound judgment.
- Strong problem-solving skills and initiative.
- Professional appearance and demeanor.
Working Conditions
- Office environment within a residential substance use disorder treatment facility.
- Frequent interaction with patients, staff, insurance representatives, vendors, and community partners.
- May be required to travel locally for business-related errands, meetings, or document delivery.
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
