provide exceptional customer support to providers, clients and members by addressing inquiries, resolving issues, and maintaining a high standard of service. This position requires excellent communication and organizational skills, the ability to multitask effectively, and a commitment to providing outstanding customer experiences in a fast-paced environment. This is NOT a remote position. All candidates will be required to be on-site until fully trained. Remote work possibilities can be discussed after training and are at manager discretion.
Key Responsibilities:
• Provide professional and courteous assistance to providers, clients, members, and internal teams.
• Address inquiries and resolve issues related to group health plans accurately and efficiently.
• Maintain a positive and professional attitude when interacting with customers.
• Accurately document and update customer information and interactions in the system.
• Actively listen to customer needs to ensure all concerns are addressed appropriately.
• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information.
• Collaborate with team members to achieve department goals and ensure customer satisfaction.
• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.
Qualifications:
• Excellent organizational skills.
• Exceptional written and verbal communication abilities.
• Strong proficiency in Microsoft Office applications.
• Proven ability to multitask effectively in a fast-paced environment.
• Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently.
• Active listening skills with the ability to identify and address customer needs.
• Accurate typing skills, with a minimum of 35 words per minute.
• Dependable and able to work independently or as part of a team.
Preferred Qualifications (Not Required):
• Knowledge of medical terminology.
• Experience with medical or dental coding and billing.
