Accounts Receivable Specialist
Department: Credit
McCann Vision & Values: At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.
What We Do: ‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.
How We Do It: We ‘Exceed the Expectations’ of our customers, fellow associates and partners.
Our Shared Values: Integrity, Respect, Reliability & Urgency.
Benefits:
- Competitive pay and eligibility for bonus program
- Health benefits
- 401K with Company match
- Paid time off and holiday pay
- Professional development opportunities
The Accounts Receivable Specialist is one of the main points of contact between McCann and our customers on anything involving their account. You'll follow up on past-due invoices, take payments, answer questions about balances and billing, help get new customers set up with credit, and keep our customer records accurate and organized.
It's a role that needs both sides of the brain — the numbers have to be right, and the phone calls have to go well. Collection calls in particular take a steady, friendly approach: most customers want to pay, and a good conversation usually gets there faster than a firm one.
If these qualities sound like you, we would like to talk with you!
What you’ll do: (additional duties may be assigned)
- Follow up on past-due accounts. Make collection calls to customers about outstanding balances and past-due invoices, and keep working the account until it's resolved or escalated.
- Be the voice of A/R. Answer incoming A/R calls and emails about balances, invoices, payments, and general account questions — and give customers a clear answer.
- Take and record payments. Accept customer payments over the phone and record the payment information accurately. Provide backup support for cash receipts and help apply ACH payments to customer accounts.
- Document everything. Note payment status, collection activity, and any payment discrepancies on the customer's account so the next person to look at it knows where things stand.
- Help set up new customers. Assist with credit applications and account setup, complete credit references, respond to credit-related inquiries, and keep customer account information current.
- Research discrepancies. Review accounts to spot discrepancies, then dig in and help resolve them.
- Process approved adjustments. Handle account adjustments including tax and exemption changes, late charges, damage charges, theft charges, and other approved adjustments.
- Get invoices and statements out the door. Print and distribute customer invoices and monthly statements; add postage and prepare invoices, statements, and correspondence for mailing.
- Keep records in order. Enter Certificates of Insurance (COIs) into customer records, label and file documents, and maintain organized customer and financial records.
- Protect customer information. Handle customer and financial information accurately and confidentially — this is a trust position.
- Back up the front desk. Cover reception when needed, including answering phones, greeting visitors, and helping with general office needs.
What We're Looking For
- High school diploma or equivalent
- 1–2 years of accounts receivable, billing, collections, or related bookkeeping experience
- Comfortable on the phone, including conversations about money — patient, professional, and hard to rattle
- Accurate with data entry and careful with numbers
- Working knowledge of Excel and Outlook; able to learn a new ERP system (we run IntelliDealer)
- Organized enough to keep a filing system and a follow-up list from slipping
- Discreet with confidential customer and financial information
- Dependable and willing to pitch in where the office needs help
Nice to Have
- Associate's degree or coursework in accounting or business
- Collections experience in construction, equipment rental, wholesale, or another business-to-business setting
- Familiarity with lien waivers, Certificates of Insurance, or sales tax exemption certificates
Physical Requirements: Regularly required to sit and to talk and hear, including extended time on the phone and at a computer. Occasionally required to stand, walk, and lift or move up to 25 pounds. Noise level is usually quiet.
This company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.
