Public Safety Specialist

Albany Public Library -
Albany, NY

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Job Details

Full-time
$17.23 an hour
3 days ago

Qualifications

Crisis prevention
Visitor query response
Coordinating with emergency response agencies
In-person customer service
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Communication with emergency services

Full Job Description

Classification: Community Engagement Clerk
Location: Washington Avenue Branch
Reports to: Head of Public Safety
Updated: 8/7/2026
EXTERNAL POSTING

General Statement of Duties: This position is responsible for ensuring a safe and enjoyable library environment. In
general, this position responds to incidents of conflict in the library workplace and finds immediate solutions, including
contacting appropriate authorities. Incumbent also acts as a community liaison and assists with various library
programming. This position is under direct supervision of a librarian or other supervisory library staff member with leeway
permitted for the exercise of independent judgment in carrying out the details of the work.

Typical Work Activities:

Communicates and enforces the library’s Behavior Policy.
Monitors library to ensure all patrons can enjoy a safe place to access materials and information.
Support library staff when dealing with difficult patrons.
Encourages patrons to exit buildings when not allowed in due to prescribed policy or banning.
Mediates problem interactions between patrons or problem interactions between patrons and staff, and/or contacts

the proper authorities.

Serve as a positive role model for the library and community youth.
Assists with programming to entertain, educate and engage library users of all ages.
Assists with activities and events that support the personal, social, cultural and academic growth of young people.
Other duties as assigned.

Required Knowledge, Skills and Abilities:

Possess strong interpersonal skills.
Represent the library in a positive and friendly manner.
Knowledge of the neighborhood and community.
Ability to de-escalate and resolve conflict.
Ability to engage with visitors of all ages.
Ability to perform both independently and as a team member.
Ability to understand and follow oral and written instructions.
Demonstrate the ability to communicate emergencies to police and emergency personnel whenever required.
Possesses and demonstrate emotional maturity.
Demonstrates good judgement even in stressful situations.
Physical condition commensurate with the demands of the position.

Minimum Qualifications:
• Graduation from high school or possession of a high school equivalency diploma.

Work Schedule: 37.5 hours per week including weekends, afternoon, and evening hours.
Monday- 10am-6pm

Tuesday- 12am-8pm
Wednesday- 10am-6pm
Thursday- 12pm-8pm
Friday 10am-6pm

Starting pay: $17.23/ hour

Full-Time employees are offered a generous benefits package

Deadline to apply: Friday, August 14, 2026

Interested applicants please send cover letter, resume and three references to:
Human Resources
[email protected]

Albany Public Library is an AA/EO institution and is strongly and actively committed to increasing diversity within its organization.

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