Description:
Precision Healthcare Specialists is seeking a friendly, professional, and patient-focused Patient Service Specialist (PSS) to join our growing team. The Patient Service Specialist serves as the first point of contact for patients and visitors, helping to create a welcoming and positive experience while supporting efficient front-office operations. This position is responsible for scheduling appointments, patient registration, insurance verification, and providing exceptional customer service in a fast-paced specialty healthcare environment.
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Greet patients, visitors, and vendors in a professional and courteous manner.
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Provide outstanding customer service while maintaining a compassionate and patient-centered approach.
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Answer incoming telephone calls and respond to patient inquiries promptly and professionally.
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Assist patients with scheduling, registration, and office-related questions.
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Maintain patient confidentiality in accordance with HIPAA regulations.
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Schedule, reschedule, and confirm patient appointments.
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Verify patient demographics and update information accurately within the Electronic Medical Record (EMR) system.
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Complete patient registration and ensure all required documentation is obtained.
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Collect and scan insurance cards, identification, referrals, and other required paperwork.
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Coordinate appointments, testing, and referrals as directed by providers and clinical staff.
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Verify insurance eligibility and benefits prior to patient appointments.
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Obtain and document referrals and authorizations as required.
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Collect co-pays, deductibles, balances, and other patient payments.
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Process receipts and maintain accurate payment records.
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Explain basic insurance and billing information to patients when appropriate.
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Maintain accurate patient records and documentation.
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Manage incoming and outgoing faxes, mail, and correspondence.
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Ensure waiting and reception areas remain clean, organized, and welcoming.
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Assist with medical records requests and documentation management.
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Support providers and clinical staff with administrative tasks as needed.
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Participate in departmental meetings, training, and quality improvement initiatives.
Requirements:
- High School Diploma or GED.
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Minimum of 1 year of medical office, healthcare, or customer service experience.
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Experience with appointment scheduling and patient registration.
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Knowledge of medical terminology and healthcare office procedures.
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Strong computer skills and experience with Electronic Medical Records (EMR) systems.
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Excellent communication, customer service, and organizational skills.
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Ability to multitask and work effectively in a fast-paced environment.
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Ability to maintain professionalism and confidentiality at all times.
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Previous experience in a specialty medical practice.
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Insurance verification and authorization experience.
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Bilingual (English/Spanish) preferred.
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Experience with Paylocity, Athena, eClinicalWorks, or similar healthcare software.
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Ability to sit, stand, and walk throughout the workday.
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Ability to lift up to 15 pounds occasionally.
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Ability to use computers, telephones, and office equipment for extended periods.
Precision Healthcare Specialists is committed to providing exceptional specialty healthcare services while fostering a supportive and collaborative work environment. Our Patient Service Specialists play a vital role in ensuring a seamless patient experience and supporting our mission of delivering outstanding care to the communities we serve.
Precision Healthcare Specialists is an Equal Opportunity Employer.
