Administrative Assistant – Pet Grooming & Pet Sitting
Schedule: Friday–Sunday, 9:00 AM–6:00 PM
Location: Spartanburg/Upstate South Carolina
Travel: Occasional driving in the Upstate (Greenville, Simpsonville, Mauldin, Boiling Springs, Spartanburg)
Position Overview
We are looking for a reliable, organized, and customer-focused Administrative Assistant to help coordinate the daily operations of our mobile pet grooming and pet sitting services. This position is a key point of contact for our clients and groomers and requires someone who can multitask, communicate clearly, stay organized in a fast-paced environment, and provide excellent customer service.
The ideal candidate is comfortable working with scheduling software, communicating with clients and staff (groomers and pet sitters) throughout the day, and jumping in wherever needed to keep the business running smoothly.
Key Responsibilities
- Answer incoming phone calls and respond to client questions about our grooming and pet sitting services.
- Schedule grooming and pet sitting appointments using our scheduling system.
- Optimize the mobile grooming van's daily schedule and route to maximize efficiency and minimize drive time.
- Monitor schedules throughout the day and communicate with groomers to ensure appointments are running on time.
- Communicate with clients when the groomer is running behind and provide updated estimated arrival times (ETAs).
- Provide appointment reminders and follow up with clients.
- Identify opportunities to fill gaps and cancellations in the schedule.
- Complete daily task lists focused on client retention, follow-ups, appointment reminders, and schedule optimization.
- Recommend and upsell appropriate grooming add-ons and additional services to clients.
- Conduct new-client consultations for pet sitting services and collect information about pets, homes, routines, medications, access instructions, and other important care details.
- Update client and pet profiles with new information and changes to pet routines or care instructions.
- Occasionally assist with pet sitting visits when coverage is needed.
- Run occasional errands or pick up supplies for groomers.
- Wash, dry, fold, and restock towels weekly to ensure groomers have adequate supplies.
- Assist with other administrative and operational tasks as needed.
- Maintain a professional, friendly, and helpful experience for every client.
Qualifications & Skills
- Excellent communication and customer service skills.
- Highly organized with strong attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Comfortable using computers, scheduling software, and basic office technology.
- Strong problem-solving skills and the ability to make quick decisions when schedules change.
- Reliable, punctual, and dependable.
- Comfortable communicating by phone, text, and other forms of communication.
- Confident interacting with pet owners and discussing their pets' needs.
- Sales-minded and comfortable recommending additional services when appropriate.
- Must be comfortable driving throughout the Upstate, including Greenville, Simpsonville, Boiling Springs, and Spartanburg.
- Valid driver's license and reliable transportation.
- Comfortable working around dogs and other household pets.
Schedule Requirements
Must be available Friday, Saturday, and Sunday from 9:00 AM–6:00 PM.
Because this position supports our groomers and pet sitters in the field, flexibility and the ability to respond to changing schedules throughout the day are important.
We're looking for someone who is dependable, proactive, personable, and solution-oriented. The right person will take ownership of their daily responsibilities, communicate effectively with both clients and groomers, and be willing to pitch in with whatever is needed to keep the day running smoothly.
This is a hands-on administrative role that combines customer service, scheduling, sales, route coordination, and occasional field support.
Pay: $17.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: Hybrid remote in Greenville, SC 29607
