GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team. The ideal candidate will have a friendly and positive personality while also being perceptive and disciplined, as he/she should be able to manage themselves in a busy environment.
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Welcome guests in a friendly, prompt and professional manner
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Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges
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Ensure required identification is taken from guests at checkin in line with local legislative requirements
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Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner
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Accurately process all cash and credit card transactions using established procedures
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Issue, control, and release guest safedeposit boxes in line with hotel procedures
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Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup by following the service recovery guidelines
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Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
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Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
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Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
High School diploma or equivalent, plus one year of front desk/guest service experience
Must be a Team Player
Ability to take ownership of activities and follow through to completion.
Experience in a fast-pace, and demanding work environment.
You may be required to work nights, weekends, and/or holidays.
Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchisor of the GreenTree Inn, GreenTree Inn & Suites, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree is committed to putting common sense back into the hotel franchise business, offering owner’s a low-cost, high value franchise model without adopting a “one-size fits all” mentality. Become part of a growing hotel chain with flexible terms, dedicated support and a true ROI brand standard focus.
Trusted by corporate and leisure travelers seeking reliable, modern guestrooms and amenities, the value-brand creates exceptional guest experiences while being a valued business partner by offering seamless hotel operations, providing a unique rewards program and minimizing its impact on the environment. For more information, visit www.greentreeinn.com.
Dental insurance
Health insurance
Paid time off
Vision insurance
