Location: East Athens Physical Therapy, Various
Employment Type: Full-Time
Schedule: Guaranteed 40 hours, schedule may vary
Our Purpose
At East Athens Physical Therapy, we exist to help people live the life they always wanted, pain-free.
Our vision: To become the provider of choice in our communities by delivering exceptional care, building real relationships, and restoring trust in healthcare.
Who We’re Looking For
We’re seeking a Front Office Coordinator who is service-driven, deeply human, and energized by growth.
The ideal FOC is passionate about helping others, thrives on connection, and enjoys problem-solving in a fast-paced environment. They are present, compassionate, accountable, and committed to creating raving-fan patient experiences — not just completing tasks. They bring calm to complexity, take ownership of details, and understand that every interaction sets the tone for a patient’s entire experience.
You’ll thrive here if you:
· Put patients first — always
· Value connection, integrity, and teamwork
· Are hungry to grow professionally and personally
· Bring positive energy, humility, and purpose to your work
· Are open to feedback and committed to continuous improvement
Key Responsibilities
Front Office Excellence
· Deliver a warm, professional, and welcoming experience for every patient over the phone and in person
· Serve as the first and lasting impression of East Athens Physical Therapy
· Schedule patient appointments with accuracy and care
· Manage referrals, authorizations, and patient intake documentation
· Educate patients on insurance benefits and financial responsibilities with clarity and confidence
· Collect payments and process deposits accurately and timely
· Maintain organized medical records through scanning, filing, and data management
· Ensure the front office and waiting room remain clean, calm, and welcoming
Patient Experience & Community Impact
· Build meaningful relationships with patients (know their family, work, and goals)
· Create trust through clear communication, follow-through, and presence
· Support patients through intake forms, outcome measures, and quality assurance tools
· Contribute to patient success stories and positive clinic experiences
· Represent East Athens Physical Therapy with pride, professionalism, and integrity
· Represent East Athens Physical Therapy with pride in and outside the clinic
Outcomes & Performance Expectations
· Phones are answered promptly and professionally
· Schedules are accurate, optimized, and patient-centered
· Patients understand their plan of care, benefits, and financial responsibilities
· Authorizations are tracked proactively with minimal disruptions to care
· Documentation, payments, and records are accurate and timely
· Strong collaboration with clinicians and leadership
· Consistent contribution to a positive, growth-oriented clinic culture
What Success Looks Like
· Patients feel welcomed, supported, and confident in their care from day one
· Patients become raving fans who complete care and refer others
· Clinic operations run smoothly and proactively
· You grow in confidence, skill, and responsibility
· You feel proud of the role you play in patient outcomes and clinic success
· You help strengthen East Athens Physical Therapy as a trusted provider in the community
Compensation & Benefits
· Hourly pay (based on experience) $14.00-$15.00
· Mentorship and leadership development
· Collaborative, values-driven culture
· Opportunity to grow with a rapidly expanding organization
· Retirement plans up to 3% match
· Health Insurance
· PTO and Holiday Pay
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Ability to Commute:
- Danielsville, GA 30633 (Required)
Ability to Relocate:
- Danielsville, GA 30633: Relocate before starting work (Preferred)
Work Location: In person
