Position: Electrical Services Manager
Company: HomeSense
Location: Indianapolis, IN
Reports to: President
Schedule:
- Full time
- Onsite, in the office or in the field
- Monday-Friday
Compensation and Benefits:
- Competitive compensation based on experience ($110,000-$120,000 base salary)
- PTO and paid holidays
- Healthcare, Vision and Dental Benefits
- 401(k) with company match
- Annual bonuses tied to gross profit and department performance
- Annual base salary growth opportunities based on division growth
- Company vehicle and gas card
- Company phone
Overview
HomeSense is growing, and the electrical division is ready for its next chapter. We are looking for an Electrical Services Manager who can build, lead, and elevate this department from the ground up. This is not a maintenance role. This is a builder role. You will own the performance, quality, culture, and growth of our electrical division, and you will be accountable for raising the bar across every part of it.
This role blends hands-on field work with high-accountability leadership. You will spend time in the field supporting jobs, coaching technicians, ensuring safety and quality, and running revenue-producing jobs when needed. You will also lead the office side of the operation with clarity and discipline, including pricebook management, ServiceTitan setup, vendor coordination, hiring, training, and process building.
We want someone who leads with kindness and capability, meaning you care deeply about people while holding high standards. Our customers and team should feel both seen and supported by the work you do. If you dislike processes, accountability, documentation, or coaching, this job will not be a fit.
Key Responsibilities:
Division Leadership and Ownership
- Own the electrical division’s performance, quality, and customer experience.
- Build standards collaboratively with the President, then enforce them consistently.
- Lead, coach, and hold your team accountable to measurable results.
- Report KPIs weekly and take responsibility for hitting them.
- Participate actively in weekly leadership meetings and monthly budget reviews.
Field Work and Technical Support
- Spend 25-50 percent of your time in the field during the first three months, and beyond as needed.
- Run revenue-producing jobs when needed, especially during high demand.
- Support technicians when they are stuck or facing complex troubleshooting.
- Perform job inspections and quality assurance checks.
- Model the customer experience and craftsmanship you expect from others.
- Implement and uphold all electrical safety standards.
Hiring, Training, and Team Growth
- Recruit, interview, and hire electricians to grow the department.
- Train new technicians on quality, customer experience, safety, and process.
- Build a culture that values both technical excellence and kindness.
- Develop each team member through regular coaching and candid feedback.
- Improve your own leadership rapidly via 1-1 coaching with the President, among other resources. If you are not operating as an 8/10 or above on the leadership scale within a couple of months, this role will feel overwhelming.
Operational Excellence
- Manage and optimize the electrical pricebook with accurate materials, tasks, and margins.
- Learn ServiceTitan deeply and set up dashboards, tags, workflows, forms, and automations.
- Manage departmental COGS, gross margin, and gross profit.
- Coordinate with vendors, negotiate pricing, track lead times, and maintain stocked trucks and warehouse materials.
- Build and refine processes for estimates, installations, permitting, safety, equipment rental, and division-wide operations.
- Review all estimates for accuracy, clarity, and profitability.
- Monitor the customer experience at every touchpoint.
On-Call Expectations
- Seasonal workload of 40 to 50 hours per week.
- Some on-call participation is required, but the long-term expectation is to build a team that can handle after-hours needs with minimal direct involvement from you.
What Success Looks Like in This Role:
- You consistently raise the bar for workmanship, safety, and customer experience.
- Your technicians trust you and grow under your leadership.
- You build a team that runs smoothly and delivers predictable results.
- You manage margins with confidence and understand the financial levers that drive performance.
- You take ownership without excuses and communicate clearly with your team and with leadership.
- Customers feel both cared for and confident in the work your team delivers.
If you are energized by building something meaningful, leading with both kindness and high standards, and taking full responsibility for a department’s success, HomeSense will be an amazing fit for you!
Required Qualifications & Skills:
- Deep technical competence and strong troubleshooting ability.
- Coachability and personal drive to grow fast.
- Have a strong grasp of business concepts, including COGS, KPIs, gross margin, revenue forecasting, and overtime implications.
- Ability to manage people with both clarity and care.
Preferred Qualifications & Skills:
- 5+ years of field experience as an electrician
- Electrical license
- Prior leadership experience
- OSHA 10 or OSHA 30 certification
- Experience with Service Titan is a plus, but any CRM knowledge will be useful (Housecall Pro, JobTread, Service Fusion, etc.)
Pay: $110,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- electrician: 5 years (Required)
Ability to Commute:
- Indianapolis, IN 46205 (Required)
Work Location: In person
