The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Overview
To receive and process emergency and non-emergency calls for law enforcement, fire, medical, and other public safety services; gathers essential information, determines the nature and priority of the call, and dispatches appropriate response units in compliance with all applicable guidelines, policies, procedures, and protocols.
This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.
Essential Functions:
For a complete list of essential job functions please visit the link below:
- Monitors and processes incoming emergency and non-emergency communications received through telephone, text messaging, multimedia applications, alarm systems, and other approved communication platforms.
- Classifies calls accurately as emergency or non-emergency and determines the appropriate response required in compliance with all applicable guidelines, policies, procedures, and protocols.
- Transfers emergency calls to other agencies as required; transfers non-emergency calls to the appropriate City department or agency.
- Initiates follow-up contact with disconnected callers to verify the nature and location of the incident and ensure appropriate emergency response.
- Provides callers with pre-arrival and post-dispatch instructions in compliance with established protocols, policies, and procedures to ensure safety and preparedness prior to the arrival of emergency personnel.
- Briefs incoming personnel on shift activities, significant incidents, and ongoing situations to ensure continuity of operations and effective information transfer.
- Enters information in the Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) computer systems such as stolen vehicles, license plates, missing persons, et cetera.
- Operates various computer systems and software applications in the performance of essential job functions, including call processing, dispatching, and data entry.
- Works twelve (12) hour shifts as assigned to include evenings, nights, weekends, and holidays as required to include twenty-four (24) hour on-call work.
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities:
These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS:
- Must possess Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position.
- Must successfully complete Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) certification programs within established departmental timelines and maintain certifications throughout employment in this position.
- Must maintain performance standards established by departmental policies and accreditation requirements.
- Must comply with all accreditation standards, departmental policies, and operational procedures and participates in accreditation-related activities as required.
- Must be available to work outside of regular business hours to include evenings, nights, weekends, and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required.
- Prior to any exposure to criminal justice information must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.
DISCLAIMER: This document does not create an employment contract, implied or otherwise.
Please apply using the link below:
https://www.governmentjobs.com/careers/littlerock/jobs/5387624/emergency-communications-operator?keywords=emer&pagetype=jobOpportunitiesJobs
Pay: $19.82 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
