Elevare Behavioral Health is seeking a full-time Admissions Manager to oversee daily admissions operations for our Illinois behavioral health programs. This is an on-site, working manager role responsible for leading Admissions Coordinators while also supporting call coverage, active lead management, patient pre-screening, and barriers to admission.
The Admissions Manager plays a key role in ensuring a compassionate, timely, and professional patient access experience across Detox, Residential, PHP, IOP, and OP levels of care.
Key Responsibilities
The Admissions Manager will:
- Supervise, train, coach, and support Admissions Coordinators.
- Manage daily admissions workflow, including calls, web inquiries, chat, text, assigned leads, and referral communication.
- Support call coverage and active lead follow-up when volume or staffing needs require.
- Monitor call center performance, including speed to answer, abandoned calls, lead aging, follow-up completion, and call quality.
- Oversee patient pre-screening and level-of-care coordination for Detox, Residential, PHP, IOP, and OP services.
- Partner with Clinical, Operations, Business Development, Billing, Utilization Review, and leadership to support admissions goals.
- Ensure insurance verification, benefits review, authorization status, and financial clearance steps are completed accurately and timely.
- Help remove barriers related to coverage, transportation, scheduling, payment arrangements, documentation, and admission readiness.
- Track and report admissions metrics, including call conversion, admissions volume, speed to lead, follow-up compliance, and documentation accuracy.
- Ensure documentation in CRM, EHR, and call systems is complete, accurate, timely, and compliant.
- Maintain compliance with HIPAA, 42 CFR Part 2, patient rights, accreditation standards, and facility policies.
Qualifications
Required:
- Bachelor’s degree in healthcare administration, behavioral health, business, social services, or related field.
- 3–5 years of experience in behavioral health admissions, healthcare intake, patient access, or related healthcare operations.
- Experience in a call center, admissions call center, or high-volume phone-based lead management environment.
- Supervisory, team lead, or staff coaching experience.
- Behavioral health experience, including knowledge of substance use and mental health treatment services.
- Knowledge of levels of care, including Detox, Residential, PHP, IOP, and OP.
- Strong communication, customer service, coaching, organization, problem-solving, and de-escalation skills.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Valid driver’s license with a clean driving record.
- Current CPR certification or ability to obtain within 30 days of hire.
Preferred:
- Familiarity with ASAM criteria.
- Experience with insurance verification, behavioral health benefits, authorizations, and financial clearance.
- Experience with CRM, EHR, and call tracking systems such as Kipu, Dazos, Call Tracking Metrics, or similar platforms.
- Crisis prevention or de-escalation training, CPI or equivalent.
Schedule Expectations
This is a full-time, on-site position in Illinois. The role may include on-call responsibilities, as well as weekend or holiday coverage based on admissions volume, staffing needs, and operational priorities.
Compensation
The salary range for this position is $65,000–$75,000 per year, based on experience and qualifications.
Why Join Elevare Behavioral Health?
At Elevare Behavioral Health, our admissions team is often the first point of connection for individuals and families seeking help. This role is ideal for a strong admissions leader who thrives in a fast-paced environment, is passionate about access to care, and can balance compassion, urgency, compliance, and team accountability.
Equal Opportunity Employer
Elevare Behavioral Health is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
