Life is too short, so why not make it jaw-droppingly sweet? Bombshell Treat Bar is a Metro-Detroit based dessert business focused on chef-driven ice cream treats delivered with a smile and a memorable customer experience!
**Job Overview:**
We are seeking a dedicated and enthusiastic hospitality leader to join our team. The ideal candidate will have a genuine passion for people, sweets and coffee, with the ability to handle various tasks and lead by example. Bombshell Treat Bar is more than just an ice cream shop. It's an experience. We are looking for a dynamic individual who will reflect our core values, demonstrate the fun spirit of the brand, and help motivate team members to deliver the best in customer service.
*Tips are shared with Supervisors.
**Responsibilities:**
- Oversee FOH operations throughout each shift. Be a leader with a team-centric attitude. Display a positive work ethic and set good examples. Treat employees with kindness and respect.
- Carefully assemble and serve all Bombshell menu items, including our signature ice cream treats and espresso-based coffee drinks. Enhance the guest experience by making product/flavor recommendations - and upselling.
- Help less experienced team members become comfortable and proficient with all FOH responsibilities.
- Closely follow opening and closing procedures and hold all team members accountable for their fair share of the required work.
- Ensure accurate use of our POS system. Manage cash drawer throughout shift. Confidently issue and redeem gift certificates/cards, and make sure fellow team members understand and implement the process.
- Troubleshoot when necessary. Support staff as they navigate more complicated transactions / employee and customer interactions.
- Ensure appropriate stock levels, monitor expiration dates, change out product when necessary, and keep BOH abreast of any re-ordering needs.
- Prioritize cleanliness before, during and after service. Consistently sanitize work spaces and indoor/outdoor dining areas.
- Deep clean post-shift and ensure the counter is restocked and ready for the next shift supervisor to lead with success.
**Requirements:**
- Prior supervisor experience a must. You will be overseeing a team of younger professionals / students who will be looking to you for guidance, leadership and support.
- A minimum of 2 years in food service.
- Strong customer service skills with a naturally outgoing demeanor.
- At least 20 years of age.
- Reliable transportation.
- Ability to handle cash and credit card transactions accurately.
- Excellent time management skills to prioritize tasks effectively.
- Manager ServSafe certification and Allergen certification.
- Confidence working independently. Opening and closing the store on your own will be expected.
- Culinary background or interest is a plus.
Pay: $17.00 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Application Question(s):
- What do you love most about customer service? What do you love most about working in hospitality?
Experience:
- supervisor: 2 years (Required)
License/Certification:
- ServSafe Certification (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Berkley, MI 48072 (Required)
Work Location: In person
