Position Summary
The Patient Coordinator serves as the primary point of contact for patients throughout their experience at Rowe Plastic Surgery, from initial inquiry through post-procedure follow-up. This role is essential to delivering a seamless, high-touch experience consistent with the practice's reputation for excellence in cosmetic and reconstructive plastic surgery. The ideal candidate is polished, highly organized, and comfortable balancing front-desk operations with consultative scheduling in a fast-paced aesthetic practice.
Key Responsibilities
Patient Experience & Front Desk
- Greet patients warmly and manage front-desk operations, ensuring a professional and welcoming office environment
- Answer and triage incoming calls, emails, and online inquiries in a timely, courteous manner
- Check patients in/out and manage day-of scheduling flow to minimize wait times
Scheduling & Coordination
- Schedule and confirm consultations, pre-operative appointments, and post-operative follow-ups
- Coordinate provider calendars and manage rescheduling and cancellations
- Send appointment reminders and manage no-show/cancellation follow-up outreach
Patient Intake & Records
- Collect and process new patient paperwork, medical history forms, and consent documentation
- Maintain accurate, up-to-date patient records in the EMR/practice management system
- Ensure documentation complies with HIPAA and practice privacy policies
Consultation Support
- Guide prospective patients through the consultation process, including presenting pricing and financing options for cosmetic procedures
- Follow up with consultation leads to support conversion to scheduled procedures
- Maintain accurate lead and conversion tracking for practice reporting
Qualifications
Required
- High school diploma or equivalent
- 1-3 years of experience in a medical office, aesthetic practice, or customer-facing healthcare/hospitality role
- Strong verbal and written communication skills; polished, professional demeanor
- Proficiency with scheduling software and EMR/practice management systems
- Ability to multi-task in a fast-paced environment while maintaining attention to detail
Preferred
- Prior experience in plastic surgery, dermatology, or medical spa setting
- Familiarity with cosmetic financing platforms (CareCredit, Cherry, etc.)
- Experience with aesthetic-practice EMR systems (Nextech)
Core Competencies
- Patient-centered service orientation
- Consultative communication
- Discretion and confidentiality (HIPAA compliance)
- Organization and time management
- Team collaboration across clinical and administrative staff
Work Environment
This position is based in-office and requires prolonged periods of sitting, standing, and use of computer/phone systems, with occasional early morning, evening, or weekend availability to accommodate patient scheduling needs.
Pay: $22.00 - $24.00 per hour
Benefits:
Work Location: In person
