HealHub Behavioral Health – Renton, WA
Position Type: Full-Time
Reports To: Office Manager / HR
Location: Renton Branch (with occasional support to Fife when needed)
POSITION SUMMARY
The Front Desk/Administrative Assistant is the first point of contact for clients, visitors, and community partners at HealHub Behavioral Health. This position ensures a welcoming, professional, and supportive environment for all clients—especially those experiencing mental health challenges, substance use disorders, or housing instability.
KEY RESPONSIBILITIESClient Reception & Customer Service
- Greet clients warmly and professionally as they arrive.
- Check clients in, verify appointments, and notify clinicians promptly.
- Answer phone calls, return voicemails, and respond to general inquiries.
- Assist clients with directions, paperwork, and basic service questions.
Administrative & Office Support
- Schedule and confirm appointments for behavioral health, SUDP, peer support, and assessments.
- Maintain lobby cleanliness, organize brochures, and ensure the office is presentable at all times.
- Manage office supplies and communicate inventory needs.
- Assist with printing, scanning, filing, and uploading client documents to the EHR.
EHR & Documentation Support
- Input client demographic information and upload forms to the EHR accurately.
- Verify insurance eligibility when needed.
- Support providers by preparing intake packets and organizing charts.
- Ensure documentation meets HealHub
Communication & Coordination
- Provide daily updates to supervisors about client flow, incidents, or operational issues.
- Communicate closely with clinical staff to prevent scheduling conflicts.
- Assist with sending reminders, letters, and support documents to clients when needed.
Compliance & Safety
- Follow all HIPAA confidentiality and privacy requirements.
- Support emergency protocols (mental health crises, safety concerns).
- Maintain client sign-in logs and visitor logs per WAC requirements.
- Ensure no unauthorized persons access protected areas of the office.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to maintain professionalism with clients experiencing crisis or behavioral challenges.
- Basic computer proficiency (email, EHR systems, scheduling).
- Ability to multitask in a fast-paced clinical environment.
- High level of responsibility, punctuality, and reliability.
PREFERRED SKILLS
- Experience in a behavioral health, medical, dental, or social services office.
- Familiarity with HIPAA regulations and clinical documentation.
- Experience with EHR systems.
- Bilingual preferred but not required.
WORK ENVIRONMENT
- Front-facing role with continuous client interaction.
- May require occasional evening or weekend coverage.
- Requires sitting, walking around the clinic, and handling paperwork.
COMPENSATION & BENEFITS
- Competitive hourly rate based on experience.
- Paid training, professional development, and mentorship.
- Potential health insurance contribution (per HealHub policies).
- Supportive team environment focused on client care and staff wellness.
HEALHUB VALUES
We are a client-centered agency committed to integrity, compliance, dignity, and quality care. Every role—including front desk—is essential to keeping our behavioral health community safe, supported, and respected.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
