Job Summary
As a Sales Associate at Cricket Wireless, you are the face of our brand. You will play a vital role in delivering an exceptional customer experience by helping customers find the right wireless plans, devices, and accessories to fit their needs. In this dynamic retail sales role, you will greet customers, uncover their communication needs, and close sales while maintaining a clean, welcoming, and fully stocked store environment. If you are energetic, love technology, and enjoy helping people, this is the perfect opportunity for you.
Key Responsibilities
Customer Engagement & Sales: Greet all customers warmly, assess their mobile needs, and recommend the best Cricket Wireless plans, smartphones, and accessories.
Target Achievement: Meet or exceed individual and store sales goals for new activations, upgrades, accessories, and value-added services.
Account Management: Handle customer service inquiries, process bill payments, troubleshoot device issues, and manage account changes efficiently.
Store Operations: Maintain visual merchandising standards, keep the sales floor and displays clean, and manage inventory counts.
Product Knowledge: Stay up to date on Cricket Wireless products, promotions, and competitor offerings to effectively communicate value to customers.
Required Skills & Qualifications
Sales & Customer Service: Proven experience in retail sales, customer service, or a goal-oriented commission environment (preferred).
Communication: Excellent interpersonal, listening, and verbal communication skills with the ability to explain technical products simply.
Tech Savvy: Comfortable learning and navigating mobile operating systems, point-of-sale (POS) systems, and inventory software.
Reliability & Professionalism: dependable work ethic, and punctuality.
Flexibility: Ability to work a flexible retail schedule, including weekends and holidays as needed
Pay: From $14.00 per hour
Work Location: In person
