***PLEASE NOTE - We require a 2 minute survey to be completed in order to be considered for this position. Please go to https://go.cultureindex.com/s/XG5dzpCUoG to complete this survey. Thank you.***
Job Hours: Full time - M-F 11:00am - 8:00pm
This Job Is Ideal for Someone Who:
Has the passion for and the willingness to learn new ways to be of service to our customers and to one another.
- Sees potential and looks past what is to find what could be.
- Knows his/her value but is able to put others first.
- Has the strength, courage, and determination to figure it out and passion to want more, do more, and be more.
What a Lead Confirmation Specialist Does
- Validates appointments or leads generated by marketing or canvassing teams.
- Contacts prospects (by phone, text, or email) to double-check that they are genuinely interested, available, and qualified.
- Confirms details such as the homeowner’s presence, property address, insurance information, or availability before sending a sales rep or project consultant to the appointment.
- Reduces no-shows by making sure prospects are aware of the appointment and committed to it.
Job Duties
- Act as the first point of contact for customers, responding to online inquiries (phone, email, text) within 5 minutes.
- Set and confirm leads promptly, ensuring a seamless transition to the sales team.
- Schedule appointments for Sales Consultants using best-fit practices.
- Follow up on unsold leads (rehash) with calls/emails and coordinate efforts with our Sales Team.
- Obtain customer reviews and referrals to support company growth and reputation.
- Address customer escalations and issues, ensuring follow-up within 24–48 hours, and keep leadership informed of status/resolution.
- Maintain accurate customer records in CRM, documenting all conversations and updating notes.
- Collect customer feedback surveys, input results into tracking reports, and share insights with management.
- Suggest improvements to customer service programs and support implementation initiatives.
Skills and Qualifications
- Strong desire to learn and become familiar with the practices and operation of the company as it relates to customer service, scheduling, and a strong understanding of operations
- Demonstrate attention to detail
- Ability to multitask with strong follow through on task completion
Education/Experience
- High School Diploma or Equivalent preferred but not required
- Three (3) years of telephone customer service experience required
- Demonstrated experience in a sales environment required
We are cultivating a culture here at Van Martin where each employee and customer is valued as a person. We don’t just do roofs, we develop people. We firmly believe in treating our employees with respect and highly value their input and reward their efforts. If you're ready to join a team where you, your customer, quality, service and integrity matter...let's talk.
Job Type: Full-time
Benefits:
- 401(k)
- Health, dental and vision insurance
- Life Insurance
- 401(k) with generous match
- Paid vacation
- Paid sick
- Paid holidays
- On-site gym
- On-site restaurant
Job Types: Full-time, Part-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Xenia, OH 45385 (Preferred)
Ability to Relocate:
- Xenia, OH 45385: Relocate before starting work (Preferred)
Work Location: In person
