SG Computers is hiring an IT Intern (Level 1 Help Desk) to support our Managed IT Services team. This is a hands-on role where you’ll work directly on help desk tickets, end-user support, device setup, and Microsoft 365 environments.
This is NOT a “shadowing” internship — you’ll gain real MSP experience supporting business clients.
Schedule
- 3 days/week onsite in Waltham, MA office
- MTW, or TWR
Responsibilities
- Provide Level 1 help desk support (tickets, email, phone)
- Troubleshoot basic IT issues (password resets, Outlook, printers, login issues)
- Set up and deploy laptops, desktops, and user workstations
- Assist with Microsoft 365 (email, Teams, OneDrive) support
- Create and manage user accounts (Active Directory / Azure AD)
- Document ticket updates and resolutions in PSA system
- Escalate advanced issues to senior engineers
- Support device inventory and IT asset tracking
Qualifications
Required:
- Pursuing degree in IT, Computer Science, or related field
- Basic knowledge of:
- Windows OS
- Computer hardware / troubleshooting
- Strong communication and customer service mindset
Preferred:
- Microsoft 365 or Azure exposure
- Basic networking knowledge (IP, DNS, VPN)
- CompTIA A+ (or working toward it)
What You’ll Gain
- Real-world experience in a Managed Services Provider (MSP)
- Exposure to cybersecurity and compliance-driven environments
- Hands-on training with modern tools and client environments
- Clear path to full-time IT Support (L1/L2) role
Why SG Computers
- Fast-growing IT & cybersecurity firm
- Work with manufacturing, biotech, and DoD contractors
- Strong mentorship and career growth path
- Resume-building experience you can actually talk about
Compensation
- $18–$20/hour (based on experience)
- Potential full-time offer after internship
Apply Today
We’re looking for someone reliable, curious, and eager to build a career in IT.
Veterans and SkillBridge candidates are encouraged to apply
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
