Summary: Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.
Why Work for SMOC?
-
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
-
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
-
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
-
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
-
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
-
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
-
Travel to multiple WIC sites.
-
Answer and direct phone calls.
-
Screen applicant inquiries for eligibility.
-
Manage appointment scheduling/rescheduling including reminder phone calls.
-
Greet and triage participants to appropriate staff.
-
Oversee flow of applicants/participants in waiting area.
-
Clerical duties as assigned/required.
-
Verification of identity, income, residency, participant category and data entry.
-
Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
-
Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
-
Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
-
Issuing and re-issuing food/formula prescriptions/benefits.
-
Security of WIC e-cards.
-
Receive training and attend appropriate in-services to attain competency and earn CEUs.
-
Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects. of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
-
Participate in quality assurance activities.
-
Assist in the planning and development of education materials and group nutrition education activities.
-
Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
-
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
-
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
-
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
-
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
-
Other duties as assigned.
Knowledge and Skill Requirements:
-
Fluency in English, Spanish AND Portuguese required.
-
High School Diploma or GED.
-
Valid Driver’s License.
-
Reliable, daily means of transportation to/from/between multiple WIC sites.
-
Availability to work during morning, afternoon, evening and Saturday hours.
-
One year office experience with good computer skills.
-
One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide.
-
Excellent communication, interpersonal and customer service skills.
-
Well-organized, systematic, team-work approach to work.
-
Interest in nutrition or health care.
-
Sensitivity to the needs of participant population.
Organizational Relationship:
-
Directly reports to Program Director
-
Indirectly reports to Senior Nutritionist
-
Direct reports of this position are N/A
-
Indirect reports of this position are N/A
Physical Requirement:
-
Directly reports to Program Director
-
Indirectly reports to Senior Nutritionist
-
Direct reports of this position are N/A
-
Indirect reports of this position are N/A
Working Conditions: This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Program/Nutrition Assistant position is eligible to work from home 0-60% of the week in scheduling coordination with the department manager.
Monday, Wednesday through Friday: 8:30AM - 4:30PM. Tuesday: 11:30AM - 7:00PM. Occasional Saturdays: 8:30AM - 4:30PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
