We are seeking a reliable and detail-oriented Alterations & Customer Service Associate to join our team This role combines professional garment alterations with friendly, customer-focused service. You’ll help customers with drop-offs and pickups, manage tailoring needs, and ensure a smooth, high-quality experience
Key Responsibilities:
Alterations & Tailoring
- Perform garment alterations including hemming, taking in/out seams, zippers, buttons, patches, and minor repairs
- Measure and mark garments to ensure accurate alterations
- Communicate with customers regarding their alteration preferences and timelines
Customer Service
- Greet and assist customers with a positive and professional attitude
- Handle drop-off and pick-up transactions using point-of-sale (POS) system
- Manage customer inquiries, special requests, and complaints efficiently
- Tag and track incoming garments for dry cleaning and alterations
- Ensure the store remains clean, organized, and welcoming
Requirements:
- Previous experience in alterations/tailoring required
- Excellent sewing and garment repair skills
- Strong customer service and communication abilities
- Basic computer and POS system skills
- Ability to stand for extended periods and handle physical tasks
- Bilingual is a plus (not required)
Benefits:
- Flexible schedule
- Employee discounts
- Opportunity for growth and additional training
Job Types: Full-time, Part-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
