The Depository Services Specialist is responsible for the Cash Vault for the Enid, Oklahoma locations.
PRINCIPLE DUTIES AND RESPONSIBILITIES
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Provides a superior level of customer service to both internal and external client associates for a variety of complex issues and requests on a daily basis.
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Maintains detailed knowledge of department procedures and compliance with Bank policies and procedures.
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Verifies sums of coin and currency received from branches, ATMs, customers, and money from tellers; orders and disburses coin/currency as needed to keep the vault in balance.
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Uses reports generated to keep within goals set for cash on-hand totals.
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Processes state and federal verification requests.
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Performs other duties as assigned.
EDUCATION AND/OR EXPERIENCE
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High School Diploma, or equivalent, required.
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2-3 years' experience as a teller or similar role in a retail banking environment, or equivalent work experience of 3-5 years, required.
KNOWLEDGE, SKILLS, AND ABILITIES
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General knowledge of basic banking principles.
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Troubleshoot, attention to detail, problem solve and make timely decisions.
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Excellent interpersonal and communication skills, both written and oral.
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Ability to analyze and resolve issues making sound judgments.
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Ability to adapt to changing needs of the department.
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Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.
