The Customer Service Specialist provides exert sales support to customers. The Customer Service Specialist acts as a liaison between the customer, sales representative, and departments throughout the company.
Job Duties:
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Process customer orders received through EDI, internet, and email.
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Verify order accuracy, including pricing, style numbers, and cover numbers.
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Check product availability and confirm delivery dates.
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Maintain customer account information and profiles.
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Calculates the number of pieces that will fit on a trailer – uses load planner.
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Monitor orders to ensure on-time shipment and delivery.
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Review open order reports and production schedules.
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Communicate delays and order updates to customers and sales representatives.
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Respond to customer inquiries by phone, email, and online regarding products and features.
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Prepare, file, and maintain shipping documents, acknowledgements, and invoices.
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Assist customers with product specifications, advertisements, and marketing materials.
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Update and revise customer orders as needed.
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Schedule customer appointments and deliveries.
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Review order edits and acknowledgements for accuracy.
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Maintain proactive communication with customers throughout the order process.
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Coordinate product samples and photo samples – makes sure they arrive when needed.
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Collaborate with procurement on cover and material projects.
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Answer and direct switchboard calls.
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Perform other duties as required by supervisor
Assist customers in every way – make sure Customers are completely satisfied.
Requirements:
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Excel
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Word
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Good Math Skills
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High School Diploma
