About Emerald Data Partners
Emerald Data Partners is a managed IT services provider helping organizations stay secure, connected, and productive. We support a wide range of clients with IT support, cloud services, networking, and cybersecurity best practices.
We operate with a clear set of values that guide how we work and how we treat our clients and teammates:
- Honor – Respect is earned while honor is given. We make the choice to give honor to each other and our clients regardless of how the recipient acts.
- Candor – We believe in always communicating the truth, even when it isn’t comfortable.
- Results – We give our clients the outcomes they desire.
Position Summary
Emerald Data Partners is seeking an Information Technology Intern who is eager to learn and gain hands-on experience supporting real-world IT environments. This internship provides exposure to helpdesk operations, endpoint troubleshooting, Microsoft 365 administration, and foundational cybersecurity practices while working alongside experienced IT professionals.
This role is ideal for students pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field who want to grow in both technical skills and professional standards.
What You’ll Do (Key Responsibilities)
- Assist with helpdesk support (tickets, troubleshooting, documentation)
- Support end users with common issues (Windows/macOS, printers, email, VPN, MFA)
- Help deploy and configure laptops, desktops, and mobile devices
- Perform basic network troubleshooting (connectivity, Wi-Fi, DNS/DHCP fundamentals)
- Assist with Microsoft 365 user support (Outlook, Teams, SharePoint, OneDrive)
- Document solutions in internal knowledge base articles
- Shadow senior technicians on escalations and client projects as needed
- Provide task-based support on larger IT projects, assisting with preparation, implementation, and follow-up activities.
What We’re Looking For
Required Qualifications
- Demonstrated proactive steps toward an IT career path (education, certifications, personal projects, or relevant work experience).
- Basic understanding of:
- Windows 11 troubleshooting
- Computer hardware and peripherals
- Networking fundamentals (IP addresses, Wi-Fi, routers/switches)
- Strong communication and customer service mindset
- Reliable, organized, and willing to learn
Preferred Qualifications
- Familiarity with any of the following is a plus:
- Microsoft 365 / Azure AD (Entra ID)
- Active Directory concepts
- Ticketing systems (ConnectWise, Autotask, Zendesk, Jira, etc.)
- Basic scripting (PowerShell)
- Cybersecurity fundamentals (phishing awareness, MFA, endpoint protection)
What You’ll Gain
- Hands-on experience in a real IT support environment
- Exposure to managed services and supporting multiple client environments
- Mentorship from experienced technicians and engineers
- Resume-building experience with modern tools and platforms
- Opportunity for future part-time employment or full-time consideration
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
Work Location: In person
