ABOUT:
TLC Supply is a family-owned hardscape and masonry supplier serving homeowners, contractors, masons, architects, and landscape professionals throughout Massachusetts, Rhode Island, and Southern New Hampshire.
From pavers and retaining walls to natural stone, brick, masonry supplies, and custom fabrication, we help customers build everything from backyard patios to large commercial projects.
We're looking for someone who enjoys solving problems, helping people, and working in a fast-paced environment.
If you're organized, enjoy learning, and love providing outstanding customer service, we'd love to meet you.
JOB SUMMARY
The Inside Sales Representative is responsible to assist our residential and commercial contractor customer base on how our products can help them meet with their Hardscape or Masonry goals. The Inside Sales Representative must produce quotations, answer customer questions, and make suggestive selling recommendations based on a thorough understanding of customer expressed needs and our knowledge of our products. The Inside Sales Representative must also insure proper and timely payment and insure the ordering, scheduling and delivery the materials.
ESSENTIAL FUNCTIONS
This is a customer-facing position that combines sales, project estimating, technical product knowledge, and logistics coordination.
On a typical day, you'll:
- Work directly with homeowners, contractors, masons, and landscape professionals in our showroom, over the phone, and by email.
- Help customers plan projects by calculating material quantities, estimating costs, and preparing detailed quotations.
- Use math daily to determine paver quantities, wall block counts, stone coverage, concrete volumes, mortar requirements, drainage materials, and other project calculations.
- Learn about many hardscape and masonry, including their applications, installation methods, specifications, and compatible accessories to confidently recommend the right solution for each project.
- Ask questions to understand each customer's goals and recommend products that best fit their budget, design, and performance needs.
- Coordinate with purchasing, dispatch, and our yard team to ensure materials are ordered, in stock, loaded correctly, and delivered on schedule.
- Manage multiple customer projects at different stages while balancing walk-in traffic, phone calls, emails, and contractor deadlines.
- Build long-term relationships with repeat customers who rely on your knowledge and service throughout the construction season.
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NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
Education:
- High school diploma or equivalent GED. Associate’s Degree preferred.
- Must possess a valid driver’s license and have a clean driving record.
Knowledge:
- Must have a thorough knowledge of all applicable safety procedures and strictly follow these principles.
- Understanding of terminology common to the hardscape and masonry industry.
- Computer experience required using MS Word and Excel.
- Masonry, Hardscaping, Architectural/construction experience helpful.
Abilities:
- Must be proficient in Word, Excel, and logistics/project management software programs.
- Must maintain a professional personal appearance.
- Must maintain an acceptable attendance record.
- Must work cooperatively with other company employees.
- Excellent customer service and listening skills required.
- Excellent math skills are required, with the ability to calculate the quantity of material needed for customer orders.
- Must be a fast learner with the ability to recognize commonly ordered product lines, product codes, pricing, payment terms, and a good understanding of the product uses and requirements to be able to offer suggestive selling and provide recommendations to best satisfy the customer’s needs.
- Must be able to type out quotations and other customer correspondence.
PHYSICAL AND MENTAL REQUIREMENTS
- Understand and carry out oral and written instructions in the English language and write legibly.
- Complete company forms to record or report information in a standard format as specified by the form.
PERSONAL CHARACTERISTICS
This employee must demonstrate a high level of:
- Dependability, accountability, and responsibility while working.
- Ethics, integrity, and trust by adhering to company policies and rules as well as all federal, state, and municipal laws.
· Outstanding customer service skills
· Strong communication and problem-solving abilities
· Organized with excellent attention to detail
· Comfortable working in a fast-paced environment
· Ability to learn technical products quickly “Roll up the sleeves attitude” by demonstrating a willingness to assist coworkers, customers, and supervisors to do whatever it takes to get the job done.
WORK ENVIRONMENT
- We genuinely enjoy working together and supporting one another.
- Integrity guides how we treat our customers, vendors, and teammates.
- We take pride in delivering exceptional customer service—not just selling products.
- Many of our customers have trusted us for years and continue to return because of the relationships we've built.
- We believe in teaching, mentoring, and helping employees grow their knowledge and confidence.
- Every employee has the opportunity to make a meaningful impact on the success of the company.
- Work schedule is generally Monday – Saturday. However, there may be occasions when it will be necessary to work extended hours. There may be days when no work is scheduled due to severe weather conditions.
PERFORMANCE STANDARDS
Initial performance review may be done after three months. Future evaluations will be done on an annual basis on or about the anniversary date of the employee. Salary increases are based on individual and company performance.
Note: This job description in no way states or implies that these are the only duties to be performed by this employee. This person will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. It is expected that the employee will work with others in the organization in a spirit of cooperation and treat each individual with respect and dignity at all times.
Pay: $60,000.00 - $70,000.00 per year
Work Location: In person
