Customer Service Representative (CSR)
Overview
Package Express is seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to join our Houston team. As a CSR, you'll be the primary point of contact for customers, drivers, and internal operations, ensuring shipments move smoothly from pickup to final delivery.
The ideal candidate is organized, proactive, and thrives in a fast-paced logistics environment. If you enjoy solving problems, communicating with customers, and making a positive impact every day, we'd love to have you on our team.
Responsibilities
Serve as the primary point of contact for customers by providing shipment updates, resolving issues, and ensuring exceptional service.
Coordinate with dispatch, warehouse personnel, drivers, and customers to ensure timely pickups and deliveries.
Enter and maintain shipment information accurately within transportation management systems.
Monitor shipments throughout the delivery process and proactively communicate delays or service exceptions.
Assist with scheduling deliveries, appointments, and customer requests.
Resolve customer concerns quickly and professionally while maintaining strong customer relationships.
Process shipping documentation, proof of deliveries (PODs), billing information, and customer records.
Support warehouse and operations teams with administrative tasks as needed.
Work closely with internal departments to ensure customer expectations are consistently exceeded.
Contribute to a positive team environment while continuously looking for ways to improve processes and customer satisfaction.
Qualifications
Previous customer service experience, preferably in transportation, logistics, warehousing, or supply chain.
Strong communication and interpersonal skills.
Excellent organizational skills with the ability to multitask in a fast-paced environment.
Proficient in Microsoft Office (Outlook, Excel, and Word).
Experience with transportation management systems (TMS) or warehouse management systems (WMS) is preferred but not required.
Strong attention to detail and problem-solving abilities.
Ability to work independently while collaborating effectively with a team.
Positive attitude with a commitment to delivering outstanding customer service.
What We're Looking For
At Package Express, customer service is more than answering phones—it's about building relationships and delivering solutions. We're looking for someone who enjoys helping customers, works well under pressure, communicates effectively, and takes pride in providing an exceptional experience every day.
If you're dependable, eager to learn, and enjoy working in a fast-paced logistics environment, we'd love to hear from you.
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
