Overview
Join a dynamic automotive service team as an Automotive Shop Service Writer! In this vital role, you will be the friendly, professional point of contact for customers seeking vehicle repairs and maintenance. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will ensure every client receives accurate estimates, clear explanations, and a seamless experience. This position offers an exciting opportunity to combine your passion for cars with your talent for communication and sales, all while contributing to a busy, fast-paced shop environment. We are committed to fostering growth and providing a supportive atmosphere where your skills can shine. Need to be familure with Mitchell 1 products and Mitchell Manager SE
Responsibilities
- Greet customers warmly and listen carefully to their vehicle concerns to accurately document symptoms and repair needs
- Create detailed repair orders using estimating software, ensuring all necessary services are included with precise descriptions
- Communicate effectively with technicians regarding vehicle diagnostics, repair procedures, and estimated timeframes
- Upsell additional services such as oil changes, tire rotations, alignments, or brake repairs to maximize shop revenue while meeting customer needs
- Maintain clear client communication throughout the repair process, providing updates and explaining repair options in understandable terms
- Handle cash transactions and process payments accurately while maintaining proper documentation
- Collaborate with service technicians to ensure timely completion of repairs and customer satisfaction
- Utilize automotive repair knowledge—including transmissions, diesel engines, collision repair, suspension systems, air brakes, shocks & struts—to inform estimates and recommendations
- Assist in promoting automotive sales by explaining vehicle maintenance plans and recommending suitable products or services
- Ensure all work is documented thoroughly in estimating software and that shop policies are followed diligently
Qualifications
- Proven experience as a Service Writer or in a similar auto service management role within a dealership or independent shop setting
- Strong mechanical knowledge of automotive systems including engine repairs, transmissions, oil changes, tire services, alignments, suspension work, brake repairs, shocks & struts.
- Familiarity with estimating software and computer-aided vehicle damage estimating tools is highly desirable
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Previous experience in auto body repair or collision repair environments is a plus
- Ability to upsell services tactfully while maintaining integrity and trust with clients
- Valid driver’s license with a clean driving record; driving may be required for test drives or vehicle inspections
- Strong organizational skills with attention to detail for accurate documentation and cash handling
- Dealership experience or familiarity with auto sales processes is advantageous
Embark on a rewarding career where your automotive expertise meets exceptional customer service! We value energetic professionals eager to grow their skills in a vibrant shop environment dedicated to quality repairs and satisfied clients.
Pay: $15.00 - $20.00 per hour
Benefits:
Work Location: In person
