Auria is a leading global supplier of highly engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.
Position Responsibilities:
o Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
o Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
o Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
- System Maintenance and Upgrades
o Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
o Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
o Monitor system performance and proactively address potential issues.
- Collaboration with Manufacturing Teams
o Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
o Collaborate with engineering and operations teams to implement and integrate new technologies.
o Provide training and guidance to manufacturing staff on IT tools and systems.
o Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
o Monitor and maintain network connections between production systems and enterprise IT.
o Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
- Incident Management and Documentation
o Log and manage IT incidents and service requests using ticketing systems.
o Document solutions, system configurations, and troubleshooting procedures.
o Ensure IT systems comply with industry regulations and company policies.
o Support initiatives to enhance safety through the use of technology in the manufacturing environment.
When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in-depth interview process and will extend offers to successful candidates only at the completion of our process.
Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
