Provide exceptional service and support to guests from point of sale through delivery and post-delivery resolution, while protecting store profitability. Serve as a professional brand ambassador for both internal and external customers.
Key Responsibilities
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Confirm deliveries at point of sale and complete the delivery confirmation process.
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Audit, scan, and upload all required documentation (sales orders, finance paperwork, store closing reports) into secure systems with accuracy.
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Open, schedule, and manage service orders, including collecting required details, photos, and documentation for Customer Service review.
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Conduct proactive delivery and service confirmation calls with guests prior to scheduled appointments.
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Process approved even exchanges, warranty claims, return authorizations, credit memos, and required supporting documentation.
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Schedule deliveries and customer pickups efficiently.
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Manage inbound and outbound customer communications with professionalism, resolve inquiries, identifying missed opportunities, and providing clear, accurate information to ensure high-quality service experience.
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Assist customers with orders, process credit card payments, and complete daily cash balancing.
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Troubleshoot issues such as damage, incorrect, or mis-entered orders, partnering with store leadership to resolve issues in the most profitable manner.
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Demonstrate professionalism, adaptability, teamwork, and a strong work ethic.
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Maintain flexibility in scheduling and availability based on business needs-weekends required.
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High school diploma.
- Prior customer service or call center experience preferred.
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bilingual skills are a plus but not required.
- Comfortable using standard office technology, including phone, computer, printer, scanner, copier, and calculator.
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Physical requirements include regular sitting, standing, walking, and computer use, clear visual focus, and occasional lifting of up to 25 pounds. Reasonable accommodations available.
For full-time associates, we offer a comprehensive benefits package designed to support your health and financial well-being, including:
- Generous paid time off beginning within the first 120 days
- Associate discounts on already exceptional values
- Medical, dental, and vision coverage
- Company-funded HSA contributions with eligible medical plans
- Company-paid basic life insurance
- Optional supplemental and dependent life insurance
- Short-term and long-term disability coverage
- Flexible Spending Accounts and legal resources plan
- 401(k) retirement plan with company contribution
Haynes Furniture and The Dump is a fourth-generation, family-owned company founded in Norfolk, Virginia, in 1898. For more than 125 years, we've remained committed to delivering exceptional value, quality, and service. What began as a single store has grown into one of the nation's largest home furnishings retailers, with locations across Virginia, Georgia, Illinois, Texas, and Arizona.
To inspire ourselves and our community to never settle on quality, value, and service.
Respect • Quality • Grit • Growth
Haynes Furniture and The Dump is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic.
