Summary:
The Vice President of Transitional Housing is a critical senior leadership role, responsible for the strategic
direction, operational excellence, fiscal health, and clinical integrity of all of Elmcor’s Department of Homeless
Services (DHS) shelters for both families and single adults. Reporting directly to the Chief Program Officer, the
VP will ensure all facilities provide safe, dignified, and trauma-informed environments while actively driving
performance milestones to help participants achieve permanent housing stability.
Key Responsibilities:
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Provide strategic leadership and oversight for all shelter operations, aligning programs with Elmcor’s mission, organizational goals, and service delivery standards.
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Develop, implement, and enhance trauma-informed, evidence-based service models, policies, and procedures to improve participant outcomes, address grievances, and ensure quality services.
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Serve as Elmcor’s representative with DHS, OTDA, HRA, community boards, and advocacy organizations, fostering strong partnerships and external collaboration.
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Ensure full compliance with NYC DHS, OTDA, and all applicable health, safety, and regulatory requirements while maintaining readiness for audits, inspections, and program reviews.
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Lead crisis management, incident reporting, and emergency response efforts, including oversight of corrective action plans and availability for after-hours emergencies.
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Establish and monitor quality improvement initiatives, using data and performance metrics to strengthen program effectiveness and operational excellence.
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Oversee timely and accurate documentation of participant services, housing applications, and case records in CARES and other required systems to support compliance and service outcomes.
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Develop and monitor key performance indicators (KPIs), housing placement targets, and operational benchmarks to drive program success across the shelter portfolio.
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Oversee multi-million-dollar budgets, ensuring fiscal accountability, cost-effective resource utilization, and compliance with contract and funding requirements.
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Partner with finance and executive leadership to manage DHS contracts, optimize revenue retention, and secure additional funding through grants and strategic initiatives.
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Lead, mentor, and evaluate Program Directors and management staff, fostering a culture of accountability, professional development, and program excellence.
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Monitor staffing levels, recruitment efforts, and workforce deployment to ensure adequate coverage, regulatory compliance, and high-quality service delivery.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Master’s Degree in Social Work (LCSW, LMSW), Human Services, Public Administration(MPA), or a closely related Service field preferred. Bachelors Degree in similar studies with additional years of work experience than minimum required.
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A minimum of 7–10 years of progressive, management experience in New York City transitional housing, supportive housing, or homeless services. DHS Shelter experience including progressive responsibilities, project management, inclusive of least 5 years of supervisory experience as a PD, DSS, etc. preferred.
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Deep, demonstrated familiarity with NYC DHS regulations, CARES systems, and the unique operational differences between single-adult and family shelter systems.
Other Skills/Responsibilities:
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Responds to changes in work requirements
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Shows flexibility in changing of schedules as needed.
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Be willing to take on additional responsibilities as requested.
Benefits:
25 Vacation Days Annually
12 Sick Days (3 per quarter)
Floating Holiday 1 annually
401K retirement plan with 3% match after 90 days of employment
Medical Benefits after 30 days of employment with Cigna
Dental/Vision eligible after 90 days of employment
Access to Gym/Weight Room
Access to Boxing Ring
Short Term Disability
Life, Accidental Insurance available through Aflac
Transit Check for commuting expenses
Legal Shield for legal services
Public Service Loan Forgiveness (PSLF) participant
