Operations Specialist
Freeport, ME
Midcoast Federal Credit Union is seeking a detail oriented individual to join our Operations team. This position will report to the Operations Manager and will support the deposit and card operations as well as the compliance requirements of the credit union through maintenance of member, operations and accounting records, and reports. Candidates for this role will be considered for hybrid remote work, some onsite work in the Freeport location is required.
Essential Functions & Responsibilities:
- Knowledge of general credit union operations, particularly branch operations
- Monitor and update assigned reports and files timely and accurately
- Set up EFT transfers, ACH origination, process remote deposit capture files, process incoming wires, initiate outgoing wires both foreign and domestic, manage database tracking, IRA, levies, and other assigned disbursement.
- Process card disputes, fraud alerts, and new card account set up requests
- Ensure the department meets all deadlines with respect to deposit and card processing activities
- Perform file maintenance on member accounts appropriately based on activity regarding restrictions or suspensions and communicate with members regarding their account status
- Create and maintain procedural guidelines for daily tasks
- Develop recommendations for improving the efficiency, accuracy and essential functions of the position to better serve associates and Members
Knowledge and Skills:
- Competency with the following software programs: Verafin, Episys, Ascensus, Synergy, and Adobe is a plus.
- One to three years of similar or related experience.
- A high school education or GED
- Competent with Microsoft Office programs
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
- Strong communication skills are important
Benefits & Compensation:
Compensation commensurate with experience. Midcoast offers a comprehensive benefits package including medical, dental, vision, short / long term disability, life insurance, 401(k) with company match, paid time off, paid birthday off, company-wide bonus program, wellness reimbursements and more.
Equal Opportunity Employer
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
