Position Details
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Location: Hybrid. 3 days in the office per week located at 11711 W Burleigh St, Wauwatosa
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Schedule: 40 hours. Monday through Thursday 8:30am-5:30pm & Friday 9:00am-3:00pm
Job Responsibilities
The Care-Plus Member Service Representative is responsible for the accurate and timely explanation of insurance products and supports administrative needs of individual and group CarePlus insurance plans.
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Manage all aspects of member insurance plans from account management and registration of new member accounts, claims, EOBs, pre-authorizations to resolving discrepancies for Individual and Group policies
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Answer phone calls from external and internal customers to answer questions and provide assistance on benefit coverage questions, plan provisions, exclusions and limitations
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Manage all financial aspects of accounts. Collect premium payments, bank downloads, and balancing of daily deposits
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Complete daily, weekly, monthly reports as assigned
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State of Wisconsin Accident & Health intermediary license must be obtained within six months of hire
Company Perks
As a team member of Dental Associates, you can expect an excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.
Benefits Overview:
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Medical Insurance with optional Health Savings Account through Associated Bank
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Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
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Vision Insurance
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Life Insurance
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401k
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Company paid short term disability
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Paid Time Off
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Paid Holidays
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FSA
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Critical Illness
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Hospital Indemnity
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Plus opportunities for pay increases and bonuses
Job Requirements
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Minimum of a high school or equivalent
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2 + years of dental, collection, insurance, healthcare or similarly fast-paced, customer-focused environment is preferred
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Excellent communication skills (verbal/written) and ability to positively resolve conflict
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Strong mathematical stills and ability to accurately work with finances
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Technologically savvy, ability to work with several computer applications simultaneously
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Applicants will be required to obtain WI Accident and Health license
The Company
At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job.
Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.
If you’re ready for an exciting, stable career with a growing company apply today!
Get to know Dental Associates - www.dentalassociates.com
YouTube - https://www.youtube.com/user/DentalAssociatesWI
Facebook - https://www.facebook.com/DentalAssociatesWI
Twitter - https://twitter.com/Dental_Assoc
