The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Compensation:
$16 hourly
Responsibilities:-
Provide guests with information about hotel amenities, dining, and travel directions.
- Welcome guests warmly, determine their needs, and manage the registration process.
- Operate hotel switchboard, take calls and provide information and transfer calls
- Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
- Take reservations in person, via email, or over the phone, including group bookings.
Qualifications:-
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
- Availability to work flexible schedules, including weekends and holidays.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
- Proven customer service experience with a strong guest-focused mentality
About Company
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
