Client Experience & Sales Assistant
Location: Charleston, SC
Schedule: Tuesday–Friday, 10:00 AM – 6:00 PM | Saturday, 9:00 AM – 6:00 PM
Full-Time | In-Person
Compensation: Starting at $20/hour, plus performance-based bonuses for qualified appointments booked and opportunities for growth.
About Charleston Rings
At Charleston Rings, we create Truly Custom™ engagement rings that reflect both artistry and intention. As the highest-rated jeweler in Charleston, we believe luxury is about more than beautiful jewelry—it's about creating an unforgettable experience rooted in care, integrity, and lasting significance.
Our company is faith-based, and our mission extends far beyond diamonds. We believe an engagement ring represents one of life's most meaningful commitments, and we're honored to guide couples through that journey with excellence, compassion, and authenticity.
Our values shape everything we do. We proudly support pro-life, anti-human trafficking, and faith-based initiatives, and we strive to build a workplace where kindness, integrity, and purpose are at the center of every decision. Every ring we create is designed to become a lasting symbol of the covenant and love story it represents.
About the Role
We're looking for someone with a warm, outgoing personality who naturally makes people feel welcomed, celebrated, and cared for. Someone who genuinely loves serving others, creating meaningful connections, and making every client feel like they're the most important person in the room.
As our Client Experience & Sales Assistant, you'll often be the very first and last impression of Charleston Rings. Whether you're answering the phone, greeting a client at the door, preparing a package, or helping behind the scenes, your goal is to create an experience that leaves every person feeling valued and cared for.
This role is perfect for someone with a positive, can-do attitude who naturally takes initiative. You don't wait to be told what to do—you notice what needs to be done, jump in to help, and take pride in making both the client experience and the showroom better every day.
If you love people, enjoy creating beautiful experiences, thrive in a luxury hospitality environment, and are excited to be part of a close-knit team that serves others with excellence, we'd love to meet you.
What You'll Do
Client Experience
- Welcome every client with warmth, professionalism, and genuine hospitality.
- Answer incoming phone calls and provide an exceptional experience for every caller.
- Schedule appointments for both walk-in and phone-in clients.
- Follow up with prospective clients to answer questions, nurture relationships, and help schedule showroom appointments.
- Manage the front desk and ensure every guest receives an outstanding first impression.
- Assist clients with questions and general inquiries.
- Help create a seamless luxury experience from the moment someone contacts us until long after they leave.
Showroom Operations
- Set up jewelry displays each morning and carefully take them down and secure them each evening.
- Prepare, stock, and reset design rooms before and after appointments.
- Assist with merchandising and maintaining beautiful showroom displays.
- Keep the showroom clean, organized, and presentation-ready throughout the day.
- Complete daily opening and closing procedures.
- Help maintain an elevated showroom environment that reflects our brand.
Operations & Administrative Support
- Assist with shipping, receiving, packaging, and preparing jewelry deliveries.
- Assist with carefully packaging outgoing client orders and shipments.
- Organize inventory and assist with stocking jewelry displays.
- Capture product photos and upload product information into internal systems.
- Provide administrative support, including data entry, organizing documents, updating client records, and assisting with special projects.
- Help keep appointments, client communications, and internal tasks organized.
- Support our Expert Guides with day-to-day operational needs to ensure the showroom runs smoothly.
We're Looking For Someone Who...
- Has a warm, outgoing personality and naturally makes people feel welcomed, celebrated, and cared for.
- Genuinely enjoys serving others and creating meaningful, memorable experiences.
- Has a positive, "can-do" attitude and is always looking for ways to help without waiting to be asked.
- Takes initiative, solves problems, and enjoys staying one step ahead.
- Stays organized and composed while balancing multiple priorities, especially during our busiest appointment times.
- Is highly organized and enjoys keeping things running smoothly behind the scenes.
- Communicates professionally and confidently both in person and over the phone.
- Enjoys working as part of a close-knit team and supporting others.
- Is excited to work in a luxury retail environment where hospitality and client experience come first.
Preferred Qualifications
- Previous experience in luxury retail, hospitality, customer service, reception, administrative support, or a similar client-facing role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Comfortable learning new technology and systems.
Our Values
Everything we do is guided by five core values:
- Integrity – We do the right thing, even when no one is watching.
- Self-Driven – We take initiative, solve problems, and continuously look for ways to improve.
- Teamwork – We support one another, communicate openly, and celebrate each other's successes.
- Kindness – We treat every client and teammate with warmth, respect, and compassion.
- Sense of Urgency – We move quickly, communicate proactively, and value our clients' time.
Why You'll Love It Here
- Competitive compensation: Starting at $20/hour, plus performance-based bonuses for qualified appointments booked and opportunities for growth.
- Faith-aligned mission: We're serious about doing business with purpose.
- People-first culture: We care more about the person than the sale.
- Meaningful impact: You're not just helping sell rings—you're helping create heirlooms and celebrating one of life's biggest milestones.
- Beautiful workspace: Our Charleston showroom is a peaceful, inspiring, and creative place to work and serve our clients.
- Supportive team environment: We're a close-knit, values-driven team that encourages one another, celebrates wins together, and grows together.
How to Apply
Please email [email protected] with the subject line:
"This is the perfect job for me – Client Experience & Sales Assistant"
Please include:
- Your resume.
- A 2–5 minute video introducing yourself, walking us through your background, explaining how your values align with ours, and telling us why you're the right fit for this role.
We look forward to hearing from you!
Pay: From $20.00 per hour
Work Location: In person
