JOB
Step into this key role as an Information Technology Generalist 2 and make a real impact on statewide technology services. You will help support the agency’s enterprise document management and workflow system which includes DocFinity and the IrisXtract intelligent capture platform. This position offers the opportunity to solve problems, support users, and guide system improvements though strong attention to detail, sound analytical skills, and the ability to learn and apply technical processes to ensure accurate document capture, routing, and storage across the organization. Your efforts will help keep essential operations moving for the Commonwealth.
EXAMPLE OF DUTIES
This position ensures the strong performance and security of the imaging system that supports financial operations throughout the Commonwealth. The role provides technical guidance, system support, and coordination across multiple technology areas. As an Information Technology Generalist 2, you will perform the following duties:
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System Administration: Manage imaging system components and keep servers, databases, and related tools functioning reliably
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Database Oversight: Maintain SQL databases, monitor performance, and support backup and recovery processes
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Server Configuration: Configure web servers, manage security settings, and support system integrations
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Documentation Updates: Create and maintain clear records of system procedures, configurations, and troubleshooting steps
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Security Management: Maintain user permissions, support Active Directory use, and ensure secure access to system resources
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Technical Support: Provide advanced troubleshooting, guide users, and assist with imaging and scanning equipment needs
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
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Telework: You may have the opportunity to work from home (telework) part-time, two days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
