Session Manager
Roller Kingdom – Reno, NV
Job Type: Part-Time (15-25 HOURS PER WEEK)
Pay: $18.00 per hour
MUST BE 18+ YEARS OLD.
About Roller Kingdom
Roller Kingdom has been Northern Nevada's premier family entertainment destination for decades. We provide a fun, safe, drug and alcohol free, and exciting environment for skating, birthday parties, school events, fundraisers, and community gatherings. We're looking for an energetic, organized leader who enjoys working with people and creating memorable experiences for guests of all ages.
Position Summary
The Session Manager is responsible for leading the daily operation of assigned skating sessions while ensuring every guest enjoys a safe, organized, and entertaining experience. This position oversees employees during each shift, manages birthday parties, resolves guest concerns, and ensures sessions run smoothly from start to finish.
The ideal candidate is outgoing, confident speaking to large groups, enjoys entertaining families, and can lead a team in a fast-paced environment.
Responsibilities
Supervise and lead employees during assigned skating sessions
Ensure all skating sessions operate safely, efficiently, and on schedule
Oversee all birthday parties from check-in through celebration, ensuring hosts deliver an exceptional guest experience
Coordinate with party hosts and staff to ensure parties stay on schedule and exceed guest expectations
Organize and lead large group skating games and activities, including Limbo, Red Light/Green Light, races, and other interactive games
Monitor guest safety and enforce skating rink policies and procedures
Handle customer questions, concerns, and conflict resolution professionally
Assist with opening and closing procedures
Manage cash handling, register balancing, and basic operational reporting
Maintain cleanliness, organization, and presentation throughout the facility
Support management with special events, private parties, fundraisers, and school functions
Qualifications
Previous supervisory or management experience preferred
Experience in hospitality, entertainment, recreation, or customer service is highly desirable
Comfortable speaking over a microphone and engaging large groups of guests
Friendly, energetic personality with excellent public speaking and communication skills
Strong leadership, organizational, and problem-solving abilities
Ability to remain calm and make sound decisions in a fast-paced environment
Dependable, punctual, and professional
Available to work evenings, weekends, holidays, and school breaks
Ability to stand and walk for extended periods and occasionally lift up to 50 pounds
Schedule
Afternoon and evening shifts
Weekend availability required
Interviews are held weekly at 4:30pm, on-site, at 515 E 7th St. Applications can be picked up at the front window. NO ONLINE APPLICATION
Pay: $18.00 per hour
Benefits:
Work Location: In person
