General Manager / Venue Operations Manager
The Concourse Project | Austin, TX
Full-Time | Senior Leadership Position
About The Concourse Project
The Concourse Project is one of Austin's premier live entertainment destinations, internationally recognized for hosting world-class electronic music artists, large-scale productions, and immersive guest experiences. Our events combine cutting-edge production, exceptional hospitality, and operational excellence, creating unforgettable experiences for fans, artists, and partners alike.
We are seeking an experienced and highly motivated General Manager / Venue Operations Manager to lead all venue operations and serve as the senior on-site leader responsible for event execution, team performance, financial oversight, and long-term operational success.
Position Overview
The General Manager / Venue Operations Manager is responsible for the overall leadership and day-to-day operation of The Concourse Project. This role oversees all venue departments, including security, bar operations, guest services, facilities, box office, VIP, and event operations.
The ideal candidate is a proven leader who thrives in fast-paced live event environments, possesses strong business acumen, and is passionate about delivering exceptional guest and artist experiences.
Key Responsibilities Venue & Event Operations
- Oversee full venue operations during events and standard operating days
- Serve as the senior decision-maker on-site
- Ensure cross-departmental coordination between security, bar, production, box office, facilities, and VIP teams
- Drive operational consistency, efficiency, and accountability
- Maintain compliance with all local, state, and safety regulations
Financial Management
- Manage labor budgets, staffing forecasts, and operational expenses
- Partner with ownership and leadership on financial performance and planning
- Monitor venue profitability across key revenue streams including bar, ticketing, VIP, and special events
- Identify opportunities to improve efficiencies and maximize revenue
Leadership & Team Development
- Lead, mentor, and develop department heads
- Build strong communication systems across teams
- Conduct leadership meetings and event briefings
- Hold managers accountable to performance standards
- Foster a culture of professionalism, hospitality, inclusivity, and excellence
Event Execution & Guest Experience
- Ensure high-level execution of all shows from load-in to load-out
- Oversee crowd flow, guest experience, VIP operations, and artist relations
- Partner with Head of Security to maintain safety and compliance
- Address escalated guest, artist, or partner concerns
- Protect and elevate the venue’s brand reputation
Strategic Planning & Reporting
- Provide post-event reports and operational summaries
- Analyze trends in staffing, revenue, incidents, and guest feedback
- Contribute to long-term strategic planning and scaling opportunities
- Assist in festival, off-site, or expansion planning initiatives
Qualifications Required
- 5+ years of leadership experience in live events, venue operations, hospitality, nightlife, or entertainment management
- Experience managing multiple departments and large operational teams
- Strong budgeting, forecasting, and P&L management experience
- Proven success overseeing high-capacity venues or large-scale events
- Excellent leadership, communication, and decision-making skills
- Ability to remain calm and effective in high-pressure situations
- Availability to work nights, weekends, holidays, and late-night events
Preferred
- Experience within electronic music venues, festivals, or touring environments
- Background in bar operations, beverage programs, or hospitality management
- Experience working directly with promoters, artists, and talent representatives
- Familiarity with POS and workforce scheduling platforms
- Current TABC certification
What Success Looks Like
- Smooth, safe, and profitable event execution
- Strong collaboration and accountability across departments
- Positive guest, artist, and promoter experiences
- High-performing teams with strong morale and retention
- Consistent operational excellence and financial performance
Why Join The Concourse Project?
- Lead operations at one of the most respected electronic music venues in the country
- Work alongside top artists, promoters, and production professionals
- Make a direct impact on the growth and success of a nationally recognized venue
- Enjoy significant leadership autonomy and growth opportunities
Pay: $75,000.00 - $100,000.00 per year
Work Location: In person
